JYOTHIKA VINOD
Cambridge
Summary
Accomplished Customer Service and Operations professional with international experience. Expertise in managing customer enquiries, resolving complaints, and delivering support in fast-paced settings. Proven Operational Team Leader with a focus on driving team performance and enhancing processes. Strong problem-solving and decision-making abilities ensure smooth operations and optimal outcomes.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Operational Team Leader
German Doner Kebab (GDK)
Peterborough
08.2026 - Current
- Led daily store operations, ensuring effective customer service delivery
- Trained and supervised staff to uphold high service standards and enhance team performance
- Resolve customer complaints and ensure service satisfaction
- Coordinated daily workflow processes to optimise stock rotation and maintain hygiene compliance
- Provided support for front-of-house functions to enhance customer experience operations during busy periods
Hospitality Operations Manager
GDK
Peterborough
05.2025 - 09.2026
- Oversaw customer experience and service quality to enhance guest satisfaction
- Improved service efficiency and customer satisfaction
- Resolved customer escalations by engaging with clients and addressing concerns to restore service quality
- Managed staff scheduling and shift planning to optimise team performance
- Ensured compliance with food safety and health regulations
Property Advisor
AIRAS Property Management
Dubai
01.2024 - 05.2024
- Managed client enquiries and conducted property viewings to facilitate informed decision-making
- Provided customer support for leasing and documentation, ensuring clarity in pricing options
- Handled negotiations and resolved customer concerns
- Built strong client relationships, streamlining onboarding processes for new tenants
Customer Service Executive
AIRAS Property Management
Dubai
12.2023 - 01.2024
- Ensured timely resolution and customer satisfaction
- Addressed tenant enquiries and resolved service issues to enhance satisfaction
- Coordinated maintenance requests and ensured timely follow-ups for improved service delivery
- Documented service records accurately to support operational efficiency
Technical Support & Customer Success Associate
McAfee (Sutherland Global Services)
06.2023 - 11.2023
- Assisted customers in resolving technical issues by providing step-by-step troubleshooting guidance
- Resolved technical issues related to malware, antivirus, and endpoint security
- Delivered customer support for cybersecurity products, enhancing user experience and satisfaction
- Communicated clearly with customers to provide tailored solutions, improving overall customer satisfaction
- Managed high-volume calls, achieving SLA targets and ensuring timely issue resolution
Education
MSc - Cybersecurity
Buckinghamshire New University
UK01-2026
Bachelor - Computer Applications
Bharathiar University
India01-2023
Skills
- Customer Service Complaint Handling
- Customer support
- Conflict Resolution
- Problem Solving
- Technical Troubleshooting
- Cybersecurity Support
- Service Desk Support
- Call handling
- Client management
- Team Coordination
- Team Leadership
- Customer service excellence
- Communication Skills
- Relationship-building
- Communication skills
- Network troubleshooting
Certification
- Cyber Forensics – Great Learning Cybersecurity Awareness & Digital Safety Introduction to Ethical Hacking
- Digital Forensics Basics
- Network Security Essentials Induction Program – AJK Educational Institutions
Websites, Portfolios, Profiles
linkedin.com
Additional information
- Strong communication and interpersonal skills
- Experience working with diverse customers
- Quick learner with excellent problem-solving ability
- Eligible to work full-time in the UK
Timeline
Operational Team Leader
German Doner Kebab (GDK)
08.2026 - Current
Hospitality Operations Manager
GDK
05.2025 - 09.2026
Property Advisor
AIRAS Property Management
01.2024 - 05.2024
Customer Service Executive
AIRAS Property Management
12.2023 - 01.2024
Technical Support & Customer Success Associate
McAfee (Sutherland Global Services)
06.2023 - 11.2023
MSc - Cybersecurity
Buckinghamshire New University
Bachelor - Computer Applications
Bharathiar University