JOSEPH COLE
Accrington,Lancashire
Summary
Analytical professional student experienced in teamwork, communication, and group leadership. Proficient in statistical software and data management, with hands-on experience in handling biological samples. Strong public speaking and digital literacy skills, focused on fostering collaboration and driving organisational success.
Overview
3
3
years of professional experience
Work history
Customer Assistant
Tesco LTD
Ramsbottom, Greater Manchester
10.2019 - 07.2022
- Enhanced customer shopping experience by warmly greeting customers and ensuring timely service.
- Resolved customer queries and concerns in a proactive manner, leading to increased customer satisfaction.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Addressed customer service enquiries quickly and accurately.
- Prioritised tasks in order of urgency to create a positive shopping experience for customers.
- Collaborated as a team member, handling cashier duties, assisting with product inquiries, and maintaining store cleanliness.
- Revamped visual merchandising displays to attract customers and stimulate sales through appealing store windows.
Education
Master of Science - Biomedical Science
University of Salford
Manchester 09.2025 -
Bachelor of Science with First Class Honours - Biomedical Science
University of Salford
SalfordBTEC level 3 - Applied Science
Bury College
BuryGCSEs - Secondary Education
Prestwich Arts College
Prestwich, BUROCR level 1/2 Cambridge National Award - ICT
Prestwich Arts College
Prestwich, BURSkills
- Customer service
- Communication skills
- Teamwork and collaboration
- Calm under pressure
- Professional demeanour
- Self-management and organisation
- Digital literacy
- Data management and literacy
- Public speaking
- Group leadership
- Statistical software proficiency
- Biological sample handling
Languages
English
Proficient (C2)
Swedish
Intermediate (B1)
Hobbies and interests
Learning Languages within my free time, Reading fictional literature, Playing video games with friends, Cooking for friends and family, Debating
Accomplishments
- Reduced the amount of waste product and therefore cost during Christmas time while working at Tesco, with an accuracy of 98%
- Managed to teach myself Swedish to the point where i can have a decent conversation with Swedish nationals.
- In 2017 i had earned a certificate for my achievements in Citizenship studies
- In 2015 I had earned a certificate for my work in Computing
- I had earned a score of 95/100 on my professional standards assessment during my translational research skills module
Affiliations
- Debating
- Learning languages in my free time
- Cooking for friends and family
- Swimming to stay active
- Reading literature
Timeline
Master of Science - Biomedical Science
University of Salford
09.2025 -
Customer Assistant
Tesco LTD
10.2019 - 07.2022
Bachelor of Science with First Class Honours - Biomedical Science
University of Salford
BTEC level 3 - Applied Science
Bury College
GCSEs - Secondary Education
Prestwich Arts College
OCR level 1/2 Cambridge National Award - ICT
Prestwich Arts College