Joseph Co
Southampton,UK
Summary
Dedicated professional with extensive call centre experience and expertise in consultative sales techniques. Strong commitment to ethical standards and proven ability to improve customer experience through effective resolution of concerns. Proficient in customer relationship management software, aiming to enhance organizational success and drive customer satisfaction.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Support Advisor
Carnival UK (P&O Cruises)
Southampton
2024.04 - 2026.03
- Facilitated customer support by addressing pre-cruise and post-cruise inquiries through email and phone.
- Assisted complaints team with resolving pre-cruise issues and concerns.
- Supported sales team in booking cruise holidays for guests.
Call Centre Administrator
Cruise and Passenger Services (CPS)
Southampton, UK
2024.01 - 2024.02
- Answered queries via email and phone call.
- Processed long stay car park bookings
Customer Service Representative
Union Mart Ltd
Southampton, UK
2023.08 - 2023.12
- Assisted customers by answering product-related queries via email and phone call.
- Provided solutions to technical questions using knowledge base.
- Supported users in navigating product features effectively.
Customer Service Representative
IQOR
Davao City, Philippines
2022.08 - 2023.07
- Assisted customers with inquiries regarding Walmart.com products.
- Handled feedback and addressed complaints effectively.
- Supported customer satisfaction by resolving service issues promptly.
Customer Service Representative
IQOR
Davao City, Philippines
2020.01 - 2021.05
- Assisted in promoting company products using approved techniques to support revenue growth for 1800Flowers.com account
- Responded to high-volume telephone calls to help resolve customer queries.
- Facilitated customer interactions to ensure satisfaction and retention.
Sales and Customer Service Representative
IQOR
Davao City, Philippines
2018.08 - 2019.11
- Supported accounts for The Popcorn Factory, Haband, and 1800Flowers.com by processing product orders and service upgrades.
- Responded promptly to customer needs, ensuring first-class service delivery.
- Assisted customers by anticipating and catering to their requirements effectively.
Education
Bachelor of Science - Information Technology
University of Immaculate Concepcion
Davao City, Philippines 2004.01 - 2006.01
Bachelor of Science - Nursing
University of Immaculate Concepcion
Davao City, Philippines 2002.01 - 2004.01
Skills
- Call centre experience
- Consultative sales techniques
- Customer experience improvement
- Ethical standards adherence
- Customer relationship management software
- Efficient resolution of customer concerns
References
References available upon request.
Timeline
Support Advisor
Carnival UK (P&O Cruises)
2024.04 - 2026.03
Call Centre Administrator
Cruise and Passenger Services (CPS)
2024.01 - 2024.02
Customer Service Representative
Union Mart Ltd
2023.08 - 2023.12
Customer Service Representative
IQOR
2022.08 - 2023.07
Customer Service Representative
IQOR
2020.01 - 2021.05
Sales and Customer Service Representative
IQOR
2018.08 - 2019.11
Bachelor of Science - Information Technology
University of Immaculate Concepcion
2004.01 - 2006.01
Bachelor of Science - Nursing
University of Immaculate Concepcion
2002.01 - 2004.01