Summary
Overview
Work history
Education
Skills
Websites
Certification
References
Timeline
Generic

Thando Nomthandazo Moyo

Leeds,United Kingdom

Summary

Highly skilled professional with expertise in communication, team work, and customer service. Proficient in Microsoft apps and call centre software, with a strong ability to plan and solve problems effectively. Committed to leveraging skills to enhance operational efficiency and deliver exceptional customer experiences.

Experienced professional focused on delivering exceptional customer service and support. Committed to resolving issues efficiently and enhancing customer satisfaction through strong communication and problem-solving skills. Adept at managing customer enquiries, providing tailored solutions, and maintaining positive client relationships.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Customer care advisor

Pharmacy2U
Leeds
07.2024 - Current
  • Trained in various tasks to help patients receive their medication, and keeping constant communication with patients, to maintain a great relationship between patients and the service provided by Pharmacy2u.
  • Work with team leaders to find solutions to improve employer satisfaction and great customer service
  • Utilised comprehensive knowledge of over-the-counter medicines to provide accurate advice to customers.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Liaised between healthcare providers and patients for seamless communication.
  • Handled sensitive information confidentially, upheld data protection regulations.

Customer service Adviser

Sky
Leeds
01.2023 - 05.2023
  • Analysed customer service metrics to identify trends and areas for improvement
  • Helped customers resolve technical TV and broadband issues
  • Developed and presented sales presentations to potential customers, resulting in an increase in new business
  • Assisted customers with product selection, resulting in an increase in sales

Guest Services Staff

Continuum attractions
Leeds
03.2022 - 09.2022
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Took souvenir photos for guests and recommended the best spots for photos
  • Checked guests in and out of the set of the show Emmerdale

front of house staff

Portofino Restaurant
Harrogate
02.2022 - 03.2022
  • Responded to customer inquiries and complaints in a timely and courteous manner, resulting in improved customer satisfaction
  • Processed payments using a POS system, resulting in a decrease in manual errors
  • Collaborated with kitchen staff to ensure customer orders were prepared and served quickly and accurately
  • Monitored and maintained a clean and organized dining area, resulting in a positive customer experience

Assisting Hairdresser

Ceste' Chic'
Leeds
07.2019
  • Booked customers in for future appointments
  • Executed preventative maintenance on hairdressing tools and equipment to ensure a safe and efficient work environment
  • Greeted customers in a friendly and professional manner

Babysitter

Leeds
11.2018 - 11.2021
  • Self-employed

Education

GCSE'S - 7 GCSEs or equivalent in grades 4-9 including Math, English 4, Maths 5

Cardinal Heenan Catholic High School
01.2019 - 06.2020

A-levels - A level Maths, A level Chemistry

Harrogate Ladies college
09.2020 - 06.2022

Skills


  • Planning
  • Call centre software
  • Communication
  • Teamwork
  • Customer service
  • Microsoft apps (including word, Microsoft excel,
    PowerPoint and outlook)
  • Mac OS, iPhone, iPad
  • Problem solving
  • Complaint management
  • Customer account management
  • Product troubleshooting
  • HTML and CSS
  • Call Centre experience
  • Analytical
  • Windows
  • Problem solving

Certification

  • Computer Science Principle: Digital Information, LinkedIn Learning certificate
  • Level 2 Child play leaning and development certificate
  • Cyber security job simulation, Forage certificate

References

References available upon request.

Timeline

Customer care advisor

Pharmacy2U
07.2024 - Current

Customer service Adviser

Sky
01.2023 - 05.2023

Guest Services Staff

Continuum attractions
03.2022 - 09.2022

front of house staff

Portofino Restaurant
02.2022 - 03.2022

A-levels - A level Maths, A level Chemistry

Harrogate Ladies college
09.2020 - 06.2022

Assisting Hairdresser

Ceste' Chic'
07.2019

GCSE'S - 7 GCSEs or equivalent in grades 4-9 including Math, English 4, Maths 5

Cardinal Heenan Catholic High School
01.2019 - 06.2020

Babysitter

11.2018 - 11.2021

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Thando Nomthandazo Moyo