Joseph Carr
Portsmouth ,Hampshire
Summary
Accomplished Assistant Manager with extensive experience in profitable, smooth-running sales operations. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations. Specialist knowledge of insurance products and regulations. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
5
5
years of professional experience
23
23
years of post-secondary education
Work History
Assistant manager
Betfred
Portsmouth, Hampshire
05.2023 - Current
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Enforced company policies and guidelines for all employees.
- Built customer relationships with consultative sales approach.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Trained staff on best practices to achieve optimal productivity.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
Customer service assistant
Southern Co-Op
Portsmouth, Hampshire
04.2021 - 04.2023
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Maintained excellent client satisfaction by providing in-depth support.
Trainee engineer
Industrial Engineering Plastics
Liss, Hampshire
10.2020 - 03.2021
- Worked at height to inspect and install plant equipment.
- Diagnosed product faults with Plan-Do-Check-Act methodology.
- Adhered to health and safety regulations.
- Communicated with colleagues to collaborate on projects and handover tasks.
- Set up engineering and building works across various sites.
- Carried out project tasks under supervision.
- Observed existing strategies and techniques and offered suggestions for improvements.
Kitchen porter
The Farmers Inn
Portsmouth, Hampshire
03.2019 - 09.2020
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Checked dining area supplies and promptly replenished low stock.
- Improved service quality by working closely with kitchen staff to maintain smooth, efficient food preparation conditions.
- Remained calm under pressure throughout busy shifts, preparing and serving accurate customer orders within target service windows.
Education
GCSEs - English Literature
08.2013 - 05.2019
GCSEs - Mathematics
09.2013 - 05.2019
GCSEs - Business Studies
09.2013 - 05.2019
GCSEs - Engineering
09.2013 - 05.2019
Skills
- Target motivated
- Inspiring leadership
- Sales monitoring
- Logistical planning
- Strategic planning
- Operational support
- Strategic research
- Friendly Presence
- Business savvy
- Staff Management
- Consulting
Languages
English
Native
Timeline
Assistant manager - Betfred
05.2023 - Current
Customer service assistant - Southern Co-Op
04.2021 - 04.2023
Trainee engineer - Industrial Engineering Plastics
10.2020 - 03.2021
Kitchen porter - The Farmers Inn
03.2019 - 09.2020
Horndean Technology College - GCSEs, Mathematics
09.2013 - 05.2019
Horndean Technology College - GCSEs, Business Studies
09.2013 - 05.2019
Horndean Technology College - GCSEs, Engineering
09.2013 - 05.2019
Horndean Technology College - GCSEs, English Literature
08.2013 - 05.2019
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