Joseph Carr
Portsmouth ,Hampshire
Summary
Accomplished Assistant Manager with extensive experience in profitable, smooth-running sales operations. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations. Specialist knowledge of insurance products and regulations. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
5
5
years of professional experience
23
23
years of post-secondary education
Work history
Assistant manager
Betfred
Portsmouth, Hampshire
2023.05 - Current
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Enforced company policies and guidelines for all employees.
- Built customer relationships with consultative sales approach.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Trained staff on best practices to achieve optimal productivity.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
Customer service assistant
Southern Co-Op
Portsmouth, Hampshire
2021.04 - 2023.04
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Maintained excellent client satisfaction by providing in-depth support.
Trainee engineer
Industrial Engineering Plastics
Liss, Hampshire
2020.10 - 2021.03
- Worked at height to inspect and install plant equipment.
- Diagnosed product faults with Plan-Do-Check-Act methodology.
- Adhered to health and safety regulations.
- Communicated with colleagues to collaborate on projects and handover tasks.
- Set up engineering and building works across various sites.
- Carried out project tasks under supervision.
- Observed existing strategies and techniques and offered suggestions for improvements.
Kitchen porter
The Farmers Inn
Portsmouth, Hampshire
2019.03 - 2020.09
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Checked dining area supplies and promptly replenished low stock.
- Improved service quality by working closely with kitchen staff to maintain smooth, efficient food preparation conditions.
- Remained calm under pressure throughout busy shifts, preparing and serving accurate customer orders within target service windows.
Education
GCSEs - English Literature
2013.08 - 2019.05
GCSEs - Mathematics
2013.09 - 2019.05
GCSEs - Business Studies
2013.09 - 2019.05
GCSEs - Engineering
2013.09 - 2019.05
Skills
- Target motivated
- Inspiring leadership
- Sales monitoring
- Logistical planning
- Strategic planning
- Operational support
- Strategic research
- Friendly Presence
- Business savvy
- Staff Management
- Consulting
Languages
English
Native
Timeline
Assistant manager - Betfred
2023.05 - Current
Customer service assistant - Southern Co-Op
2021.04 - 2023.04
Trainee engineer - Industrial Engineering Plastics
2020.10 - 2021.03
Kitchen porter - The Farmers Inn
2019.03 - 2020.09
Horndean Technology College - GCSEs, Mathematics
2013.09 - 2019.05
Horndean Technology College - GCSEs, Business Studies
2013.09 - 2019.05
Horndean Technology College - GCSEs, Engineering
2013.09 - 2019.05
Horndean Technology College - GCSEs, English Literature
2013.08 - 2019.05