Jorja Burroughs
Shrewsbury,Shropshire
Summary
Dedicated and reliable worker with experience in customer service, strong communication skills, and teamwork. Ability to manage time effectively, handle cash operations, and solve problems quickly. Able to work independently or collaboratively, maintaining high standards of cleanliness, and ensuring health and safety compliance. Skilled in stock replenishment and till operations. Committed to delivering exceptional service and maintaining shop standards.
Overview
7
7
years of post-secondary education
1
1
year of professional experience
Work history
Cafe assistant
Marks & Spencer
Shrewsbury, Shropshire
2023.08 - 2024.04
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction
- Ensured cleanliness of cafe premises by performing regular cleaning duties
- Prepared hot and cold beverages efficiently for customers satisfaction
- Supported other team members during peak hours for smooth operations and quick service
- Engaged with customers in a polite manner, creating a welcoming environment
- Carried out multiple different tasks at once such as cleaning the shop floor, operating the dish washer and restocking plates and cutlery, keeping the fridges fully stocked to maximise customer choice and serving customers behind the till to shorten queue times
- Kept up-to-date knowledge about menu items, guiding customers effectively and ensuring customer knowledge about any allergens present within certain menu items
Customer assistant
Marks & Spencer
Shrewsbury, Shropshire
2024.07 - 2024.12
- Provided excellent customer service to ensure a positive and efficient experience
- Maintained high visual merchandising standards by regularly replenishing stock, keeping the sales floor clean and tidy and helping to organise displays to promote new and popular stock
- Operated tills efficiently by processing payments, returns, helping customers order items either into store for collection or for home delivery
- Answered any customer queries accurately and professionally
- Worked on my own at times during quieter periods and after store closure to restock shelves, clean the shop floor and prepare for opening the next day
- Worked well with colleagues to achieve targets, ensure customers had a positive experience and to manage deliveries
Animal care volunteer
Exotic Zoo
Telford, Shropshire
2023.07 - 2024.06
- Assisted with the daily care and welfare of all the animals at the zoo by preparing food, cleaning enclosures to ensure a safe environment and tidying the zoo premises for a positive customer experience
- Supported the zoo staff with routine husbandry tasks
- Monitored animal behaviour and wellbeing
- Created and maintained enrichment for the animals
- Engaged with customers by answering any questions and providing information about the zoo and the animals there
- Worked effectively on my own at times to clean enclosures to a high standard, feed the animals and ensure all enclosures were locked and secure at the end of the day
- Worked as part of a team to build new enclosures and customer seating areas, quickly preparing food and providing medication to ill animals
Education
GCSEs -
Meole Brace Secondary School
Shrewsbury, Shropshire 2018.09 - 2023.06
A-Levels - Geology, Geography & Applied Science
Shrewsbury College
Shrewsbury 2023.09 - 2025.06
Skills
- Customer service
- Strong communication skills
- Teamwork and collaboration
- Time management and organisation
- Cash handling and till operation
- Quick problem solving skills
- Ability to work by myself or as part of a group
- Stock replenishment and inventory management
- Maintaining high standards of cleanliness
- Health and safety awareness
Affiliations
- Reading
- Running & fitness
- Travelling
- Wildlife and caring for animals
Accomplishments
Bronze Duke of Edinburgh Award completed in Secondary School
Timeline
Customer assistant
Marks & Spencer
2024.07 - 2024.12
A-Levels - Geology, Geography & Applied Science
Shrewsbury College
2023.09 - 2025.06
Cafe assistant
Marks & Spencer
2023.08 - 2024.04
Animal care volunteer
Exotic Zoo
2023.07 - 2024.06
GCSEs -
Meole Brace Secondary School
2018.09 - 2023.06