Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Jordon Sterling

Watford,Hertfordshire

Summary

I am ambitious, hardworking and always willing to learn and train in order to solidify my strengths and improve any weaknesses. Furthermore, I am a good team player and have developed the ability to interact with a wide array of people from different life experiences. Having recently achieved my SIA licence, I am keen to take the skills I have gained from previous roles and utilise them towards a successful career in security.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Payroll Assistant

Porcelanosa
Watford, Hertfordshire
10.2023 - 02.2024
  • Managed pension contributions effectively, safeguarding employee retirement benefits.
  • Resolved discrepancies by thorough verification of time records.
  • Worked closely with human resources department to coordinate necessary information exchange.
  • Assisted in maintaining employee records for easy reference.

Sales Consultant

CreoGlass Design Ltd
Watford, Hertfordshire
04.2023 - 09.2023
  • Conducted market research for better understanding of industry trends.
  • Utilised CRM software efficiently, improving lead tracking and follow-ups.
  • Collaborated with sales team to meet monthly targets successfully.
  • Dealt with customer queries effectively, maintaining high quality service standards.

Payroll Assistant

The MCG Group
Watford, Hertfordshire
09.2022 - 02.2023
  • Ensured accurate financial documentation by processing payroll adjustments.
  • Addressed queries regarding pay, contributing to employee satisfaction.
  • Assisted colleagues during peak periods to ensure continuous workflow.
  • Resolved discrepancies by thorough verification of time records.

Property Administrator

HomeGround Management Ltd
London
03.2021 - 08.2022
  • Ensured fire safety regulations adherence, maintaining a safe living environment..
  • Maintained up-to-date knowledge of housing laws to avoid legal complications.
  • Improved tenant satisfaction by addressing maintenance issues promptly.
  • Partnered with solicitors during eviction proceedings, protecting landlord interests.

Customer Care Executive

Corona Energy
Watford, Hertfordshire
01.2020 - 01.2021
  • Developed strong rapport with each customer, encouraged repeat business.
  • Adapted quickly to new software platforms for improved customer relationship management.
  • Managed high-volume call centre for prompt customer service.
  • Coordinated with other departments for seamless customer service delivery.

Customer Care Advisor

ASOS
Watford, Hertfordshire
06.2018 - 09.2019
  • Achieved prompt issue resolution with detailed product knowledge.
  • Utilised excellent communication skills to enhance customer relations.
  • Assisted customers in navigating company website, improved user experience.
  • Provided feedback on potential product improvements to management team, influenced business strategy.

Education

A-Levels -

Queens' School Sixth Form
Bushey, Hertfordshire
2009 - 2011

GCSEs -

Queens' School
Bushey
2004 - 2009

Skills

  • Pressure handling
  • Resilience to stressful situations
  • Problem-solving
  • Conflict Resolution
  • Complaint resolution
  • Customer relationship management

Certification

SIA Door Supervision Licence

Timeline

Payroll Assistant

Porcelanosa
10.2023 - 02.2024

Sales Consultant

CreoGlass Design Ltd
04.2023 - 09.2023

Payroll Assistant

The MCG Group
09.2022 - 02.2023

Property Administrator

HomeGround Management Ltd
03.2021 - 08.2022

Customer Care Executive

Corona Energy
01.2020 - 01.2021

Customer Care Advisor

ASOS
06.2018 - 09.2019

A-Levels -

Queens' School Sixth Form
2009 - 2011

GCSEs -

Queens' School
2004 - 2009

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Jordon Sterling