Tharuka Sakuni Rathnayake
Summary
Experienced professional with a strong background in telephone manners, pressure handling, and email administration. Demonstrates expertise in email correspondence, resilience to stressful situations, and proactive follow-up behaviour. Proven time-management prowess and cash handling skills. Adept at problem-solving, team leadership, and relationship management. Committed to leveraging these skills to achieve career growth and contribute effectively to organisational success.
Overview
8
8
years of professional experience
Work History
Cafe Assistant
The Buzzing Bean Cafe
Middlesbrough
01.2025 - Current
- Enhanced cafe atmosphere with attention to cleanliness and decoration details.
- Handled customer complaints efficiently, preserving brand reputation.
- Took accurate food orders, preventing misunderstandings and errors in service delivery.
- Prepped ingredients daily to maintain fresh offerings.
- Served customers promptly, ensuring they enjoyed their visit.
- Restocked display cases regularly for optimal product availability.
- Ensured consistent quality of food and drinks served, enhancing customer loyalty.
- Prepared hot beverages to meet individual customer preferences perfectly.
Senior Banking Assistant
Union Bank of Colombo PLC
, Sri Lanka
10.2017 - 07.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Recorded all transactions meticulously for accountability.
- Improved efficiency with accurate money counting.
- Sorted and counted currency efficiently, reducing downtime.
- Processed bank transfers accurately to avoid discrepancies.
- Liaised with other team members to foster collaboration.
- Processed cash deposits and withdrawals for customers.
Internship
Regional Devlopment Bank
Central Province, Sri Lanka
06.2017 - 09.2017
- Assisted senior staff in data analysis tasks to inform strategic decisions.
- Conducted in-depth market research to understand consumer behaviour.
- Enhanced digital presence by updating company's social media platforms regularly.
- Improved team communication by organising regular team meetings and discussions.
Education
Master of Science - International Managment
Teesside University
Middlesbrough 01.2025 -
Bachelor of Science - Business Managment
Cardiff Metropolitan University
Cardiff /2022 -
Higher National Diploma - Business Managment
ICBT
Kandy, Sri Lanka /2019 -
Skills
- Telephone manners
- Pressure handling
- Email administration
- Email correspondence expertise
- Resilience to stressful situations
- Proactive follow-up behaviour
- Time-Management prowess
- Cash handling
- Problem-solving
- Team Leadership
- Relationship Management
References
References available upon request.
Timeline
Cafe Assistant
The Buzzing Bean Cafe
01.2025 - Current
Master of Science - International Managment
Teesside University
01.2025 -
Senior Banking Assistant
Union Bank of Colombo PLC
10.2017 - 07.2023
Internship
Regional Devlopment Bank
06.2017 - 09.2017
Bachelor of Science - Business Managment
Cardiff Metropolitan University
/2022 -
Higher National Diploma - Business Managment
ICBT
/2019 -
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