Jordan Humphreys
Hornchurch,Essex
Summary
Target-driven Assistant Manager with extensive expertise leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service and smooth operational management.
Educated to a Bachelors degree, successfully obtaining a 2:1 in Media & Publishing following studies at the University Of Hertfordshire.
Dedication giving to any role and optimistic to new learning opportunities and progression, relating to/or different to previous educational studies.
Overview
6
6
years of professional experience
Work History
Assistant Manager
ScrewFix
08.2020 - Current
- Daily Team Briefing and engagement of staff through instore/out of store events
- Tracking of Customer Service quality and using the daily brief to better staff before their shift
- Attending quarterly meetings and representing the store on numerous occasions
- Holding conversations with staff to discuss their performance and helping them progress
- Working closely with the recruitment team to hire candidates and helping them through the new starter process after conducting successful telephone/face to face interviews
- Conducting regular fire and warehouse safety tests to ensure staff are safe during my shift and others
- Handling of daily takings, safe counts and dealing with discrepancies
- Providing an exceptional customer service experience for our clients
- This was undertaken in a client facing role as well assisting our clients over the telephone
- Collating customer orders whilst adhering to warehouse safety regulations throughout the process maintaining the utmost integrity in relation to the guidelines set out by the company
- Organising and assisting with the deployment and arrival of deliveries adhering to strict time limits set out by my Supervisor/Manager
- Inventory and Stock management ensuring that this was done in a timely, efficient and accurate manner
- Assisting in the development and training of new staff, guiding their development in their new roles
- Departmental cover for the trade element within the business
- Assisted in credit applications for our clients
- Collating weekly briefings in order for myself and my colleagues to achieve specific sales targets, rebranding and generating new client accounts.
Supervisor
ScrewFix
11.2019 - 07.2020
Sales Assistant
ScrewFix
02.2018 - 10.2019
Sales Assistant
Simply Fresh
06.2017 - 10.2017
- Stock Control
- Handling deliveries
- Customer service - taking customer queries at the counter, and over the phone
- Data collection
- Key holder
- Baking
- Handling of daily takings, and cashing up
- Cleaning
Education
Bachelor of Arts Honour - Media & Publishing
University of Hertfordshire
Hatfield 09/2016 - 09/2019
Diploma of Higher Education - Print Media
Havering Sixth Form College
Hornchurch 09/2014 - 07/2016
GCSEs -
Sanders Drapers School
HornchurchSkills
- Outstanding customer service
- Target motivated
- Sales monitoring
- Orienting and training
- Inspiring leadership
- Operational support
- Department management
- Strategic planning
- Employee performance evaluations
- Project Management
- Training
- Budgeting
- Staff Management
- Sales growth
- Business planning
Timeline
Assistant Manager
ScrewFix
08.2020 - Current
Supervisor
ScrewFix
11.2019 - 07.2020
Sales Assistant
ScrewFix
02.2018 - 10.2019
Sales Assistant
Simply Fresh
06.2017 - 10.2017
Bachelor of Arts Honour - Media & Publishing
University of Hertfordshire
09/2016 - 09/2019
Diploma of Higher Education - Print Media
Havering Sixth Form College
09/2014 - 07/2016
GCSEs -
Sanders Drapers School
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