Skilled professional adept at maintaining composure and logical thinking in high-pressure situations, with proven communication abilities and multilingual skills. Proficient in Windows 11, MS Outlook, MS Word, Amdocs, HALO, Cisco VPN, Webcom, and Salesforce UK, ensuring quality assurance and customer satisfaction. Recognized for resourcefulness and efficiency in tool utilization, with a strong track record of punctuality. Proactive problem-solver who fosters team cohesion through knowledge sharing and is dedicated to high service standards and continuous improvement.
Available upon request.