Katarzyna Buszko
Bournemouth,England
Summary
Dynamic and detail-oriented professional with a robust understanding of health and safety procedures and extensive expertise in Windows and MS Office. Demonstrates exceptional organisational skills, initiative, and independence, thriving under pressure without supervision. Adept at troubleshooting, logical thinking, and process improvement, with a proven track record in leading multifunctional teams. Strong analytical skills complement a proactive attitude towards decision-making and conflict resolution. Committed to continuous learning and skill enhancement, with a keen interest in leveraging e-commerce platforms and customer relationship management software to drive business success.
Driven professional with knack for problem-solving and customer satisfaction. Demonstrates strong communication and conflict resolution skills, coupled with deep understanding of customer needs. Aims to foster positive customer experiences and drive service excellence.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Senior Customer Service Representative & Master Data support
COTY Ltd
07.2020 - 06.2025
- Handling complex company business. Building trust and collaboration between company and customers on the daily basis. Proactively manage day-to-day customs processes. Liaise closely with our business stakeholders for alignment and support on present and future initiatives. Support on customs scalations (e.g. coordination between SPOCs, brokers, carriers and other internal and external stakeholders regarding daily shipments). Support customs related projects. Order management: Understand and be able to process sales orders from customers and follow through till shipment (order entry, acknowledgement, confirmation, order change, etc.). Resolving technical issues for the team (SAP, excel). Setting up new customers from start to finish, creating shipping lanes. Creating monthly presentations for each customer. Customer order management and product analytics. Contribute to projects and optimization initiatives. Respond to both external customer’s and sale’s team enquiries. Looking after financial credit management for each customer and their sales accounts.
- Master data support. Resolving ticket raised and following up on the ticket issues. Understanding of the product creation cycles and basic data, whilst understanding the business impacts Contribute to projects and optimization initiatives. Identify systemic errors and trend analysis, being able to root cause, sharing a clear issue statement. Tracking all new project status, with direct contact and communication across different workstreams, to guarantee the visibility and status of data readiness in SAP for all new initiative in the scope, giving priority based on business requirements. Follow up with departments involved with Master Data functionality reporting clear issue statement, tackling business needs with clarity and structure.
First Aid Site Leader
Coty Ltd
Bournemouth
02.2013 - 06.2025
- Duties: Running First Aid programme on site, holding monthly meetings, completing trainings with First Aiders, making sure all supplies are stocked up and That First Aiders certificates are up to date. Running team of 35 First Aiders.
Technical Systems Leader
COTY Ltd
Bournemouth
01.2017 - 07.2020
- Duties: Key user for: Ms Office, SAP, PrIME, Export Master, IWay, Q-Tool, Web focus, Nice Label, Pick by light – SAVOYE, GLS, UPS, Kewill flagship. Leading simplifications projects. Resolving everyday system and technician’s issues. Installing necessary software or updates on shared PC’s at work. Working with external support on daily basis. Leading simplifications and development projects. Looking after technical team members and training.
- Fully trained as Retail Hair Coordinator and Site Schedule Coordinator role.
Technical Systems Support
COTY Ltd
Bournemouth
02.2015 - 01.2017
- Duties: maintain the computer systems and networks of an organisation, installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.
Education
University - TOURIST MANAGEMENT
Tourist Management Warsaw
Poland 01.2007 - 01.2010
Skills
- Good understanding of health and safety procedures
- Excellent knowledge of Windows /Ms Office
- Ability to work under pressure and without supervision and hard working
- Responsible fulfils duties to a professional level, going extra mile
- Fiscal knowledge
- Excellent troubleshooting skills and mid set for simplification
- Logical thinking
- Presentation and analytical skills
- Decision-Making aptitude and critical thinking capacities
- Data entry speed
- Work effectively independently and equally as part of a team
- Process improvement
- Developed good time and management and prioritisation skills
- Experience in leading multifunction teams
- Decision making, problem solving, conflict and complaint resolution
- Proactive attitude
- Patience with difficult customers
- E-Commerce platforms
- Data analysis capabilities
- Order processing mastery
- Escalation process knowledge
- Process improvement capabilities
- Customer relationship management software
Languages
English – Advanced
Polish – Mother tongue
Timeline
Senior Customer Service Representative & Master Data support
COTY Ltd
07.2020 - 06.2025
Technical Systems Leader
COTY Ltd
01.2017 - 07.2020
Technical Systems Support
COTY Ltd
02.2015 - 01.2017
First Aid Site Leader
Coty Ltd
02.2013 - 06.2025
University - TOURIST MANAGEMENT
Tourist Management Warsaw
01.2007 - 01.2010