Summary
Overview
Work history
Education
Skills
Languages
Timeline
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faaduma Egal

Birmingham,West Midlands

Summary

I am currently seeking first-line support, where I can gain experience and learn more about this field. I am a dedicated and hardworking individual eager to kick-start my career. IT has been my passion and something I have enjoyed learning for many years. I am studying many different IT aspects to enhance my knowledge even more. I am looking to challenge myself in a position where I can gain experience in this field.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work history

Internship – 1st line support

TSN Academy
Birmingham, West midlands
06.2022 - Current
  • Acting as the first point of contact for all IT and technical queries.
  • Responding to enquiries from clients and logging/resolving tickets.
  • Maintaining Active Directory for a new starter to the business.
  • Assembling, installing, configuring and upgrading computer systems.
  • Troubleshooting and resolving issues at first contact to the best of my ability Operating within SLAs
  • Maintaining IT equipment, including computers, laptops, printers and projectors
  • Explaining complex IT issues to non-technical employees

ADMINISTRATION CO-ORDINATOR

Meridian Business Support
Birmingham, West Midlands
06.2021 - 01.2022
  • Managed over 100 people per shift 4 days a week.
  • Support client in monitoring attendance and managing shift ramp up / ramp down / check ins.
  • Maintaining temporary workforce roster, performance management of temporary staff, and being first point of contact for temporary workers.
  • Liaise effectively with Shift managers to ensure smooth daily running of Shift - completing daily floor walks after each check-in.
  • Accurately completing timesheets on daily basis for previous day, along with ensuring all workers are correctly using TMS system/access control system.
  • Used coordination and planning skills to achieve results according to schedule.

Line Leader

LINE LEAD, Hello Fresh
Nuneaton
10.2020 - 06.2021
  • Managed a group of 10 people per shift
  • Conduct coaching of team members to ensure clear understanding and adherence to safety, GMP, and standard operating procedures
  • Lead by example and uphold safety measures and protocols
  • Lead team in creating and maintaining organized and clean work area
  • Ensure clear understanding of standard operating procedures and designated technologies used in Warehousing and Production.

Education

Certification - Certified Entry-Level Python Programmer certification exam (PCEP-30-02)

TSN Academy
Birmingham, BIR
09.2022 - 06.2023

CompTIA A+

TSN Academy
Birmingham, BIR

CompTIA IT Fundamentals

TSN Academy
Birmingham, BIR

Associate of Arts - Dutch Language

CentrelveenVrij Universiteit
10.2019

IGCSE -

Khartoum Diplomatic School
Khartoum,Sudan
2019

Skills

  • Microsoft: Microsoft O365, Active Directory, Exchange 2010/2016
  • Virtualization: VMware Workstation
  • Ticketing Systems: Ivanti
  • Python(Basic)
  • Linux(Basic)
  • Excellent interpersonal skills
  • Clear and persuasive
    communication
  • Calm, empathetic and excellent
    negotiator

Languages

English
Fluent
Arabic
Fluent
Swahili
Fluent
somali
Native
Dutch
Intermediate

Timeline

Certification - Certified Entry-Level Python Programmer certification exam (PCEP-30-02)

TSN Academy
09.2022 - 06.2023

Internship – 1st line support

TSN Academy
06.2022 - Current

ADMINISTRATION CO-ORDINATOR

Meridian Business Support
06.2021 - 01.2022

Line Leader

LINE LEAD, Hello Fresh
10.2020 - 06.2021

CompTIA A+

TSN Academy

CompTIA IT Fundamentals

TSN Academy

Associate of Arts - Dutch Language

CentrelveenVrij Universiteit

IGCSE -

Khartoum Diplomatic School

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faaduma Egal