Jonathan Hagos
Newcastle Upon Tyne,Tyne And Wear
Summary
Dedicated customer service professional with a proven track record in communication excellence and handling difficult customers. Skilled in enhancing customer satisfaction through effective complaint resolution and crisis handling. Demonstrates efficient multitasking, conflict de-escalation, and cash handling expertise. Committed to maintaining high standards of customer service and confident communication to achieve optimal results.
Overview
1
1
Certification
Work history
Work experience volunteer
NHSBSA
Newcastle upon Tyne, Tyne and Wear
07.2025 - 07.2025
- I have completed a week of work experience with the NHSBSA (National Health Service Business Service Authority)
- The Counter-Fraud Department was split into two different roles: the proactive officer and the reactive officer. The proactive side of counter fraud involves investigating documents such as passports, driving licenses, bank statements etc. The reactive side of counter-fraud includes interviewing the suspect of fraud and to be a witness in magistrates court if necessary. The proactive side requires an attention to detail and analytical skills which are skills that I required across this experience. The reactive side of this department requires communication skills and an ability to collaborate and work as a team
- The Financial Transformations Team taught us about the importance of efficiency to the success of the NHSBSA. The main goal of this team was to develop strategies to cut costs and volume of resources used so they can be allocated somewhere more necessary and to save the taxpayer money
- And lastly, the Commercial Services Team. The Commercial Services Team is responsible for the procurement of raw materials used by the NHS and NHSBSA and for the management of contracts necessary for the negotiation included in the procurement of these resources
- I believe that this work experience I have taught or developed many transferrable skills that could make me useful to a business
Education
GCSEs - Maths, English Language, English Literature, Biology, Chemistry, Physics, Geography, Business
St. Cuthberts Catholic High School
Newcastle upon Tyne 09.2018 - 05.2023
A-Levels - Chemistry, Maths, Economics
Newcastle Sixth Form College
Newcastle upon Tyne 09.2024 -
Skills
- Communication excellence
- Handling difficult customers
- Customer satisfaction enhancement
- Complaint resolution
- Crisis handling
- Efficient multitasking
- Conflict de-escalation
- Cash handling
- Complaint management
- Customer Service
- Confident communicator
- Collaboration
Languages
English
Advanced (C1)
Certification
GCSEs' :
- Maths - 7
- English Language - 6
- English Literature - 6
- Biology - 8
- Chemistry - 8
- Physics - 7
- Business - 4
- Geography - 5
- RE - 5
Affiliations
- Have been playing basketball for 4 years in a league called CVL being hosted in the Eagles Vertu Motor Arena on a team called Hoopstars
- Video editing on Adobe Aftereffects software
Timeline
Work experience volunteer
NHSBSA
07.2025 - 07.2025
A-Levels - Chemistry, Maths, Economics
Newcastle Sixth Form College
09.2024 -
GCSEs - Maths, English Language, English Literature, Biology, Chemistry, Physics, Geography, Business
St. Cuthberts Catholic High School
09.2018 - 05.2023
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