Jonathan Elliott
Barnard Castle,Durham
Summary
I am a forward thinking Assistant Manager skilled at leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement.
I am extremely enthusiastic, offering 12 years of experience in a charity industry. Proven history of solving complicated issues and making proactive operational changes.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
Work History
Assistant Manager
Teesdale Community Resources
Barnard Castle, Durham
06.2012 - Current
- Managed over 20 volunteers and provided guidance, resources and support to during their various tasks and roles within the organisation.
- Recruited and trained staff and volunteers by developing and implementing skill based training programs
- Consulted with staff and stakeholders to discover beneficial and stimulating activities for participants.
- Tailored activities to participant needs and abilities, prioritising group activities that brought individuals together.
- Cultivated positive relationships with participants by interacting with various groups from vastly different backgrounds.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
Junior manager
Speedbrand
Barnard Castle, Durham
02.2004 - 04.2012
- Controlled best before dates to properly utilise stock.
- Maintained neat and clean store areas in line with health and safety policies.
- Performed on-site inspections to check legitimate implementation of policies and procedures.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Compiled reports on sales, expenditure and marketing for senior management.
Education
A-Levels - Philisophy and Ethics
Barnard Castle School
Barnard Castle 09.2004 - 06.2006
A-Levels - Geography
Barnard Castle School
Barnard Castle 09.2004 - 06.2006
A-Levels - Biology
Barnard Castle School
Barnard Castle 09.2004 - 06.2006
A-Levels - Sports Studies
Barnard Castle School
Barnard Castle 09.2004 - 06.2006
Studied at Degree Level - Sports Science
University of Cumbria
Lancaster 09.2006 - 06.2009
Skills
- Outstanding customer service
- Orienting and training
- Facility management
- Department management
- Problem-solving
- Engaging leadership style
- Risk management
- Volunteer coordination
- Team building
- Software diagnosis
- British Canoeing Level 2 Coach
- ERCA High Ropes instructor
- ERCA Generic Rescuer
- Competent PPE Inspector
- City and Guilds PAT testing
- Level 3 Management and Leadership
- Hardware diagnosis
- Troubleshooting proficiency
Timeline
Assistant Manager
Teesdale Community Resources
06.2012 - Current
Studied at Degree Level - Sports Science
University of Cumbria
09.2006 - 06.2009
A-Levels - Philisophy and Ethics
Barnard Castle School
09.2004 - 06.2006
A-Levels - Geography
Barnard Castle School
09.2004 - 06.2006
A-Levels - Biology
Barnard Castle School
09.2004 - 06.2006
A-Levels - Sports Studies
Barnard Castle School
09.2004 - 06.2006
Junior manager
Speedbrand
02.2004 - 04.2012
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