Jonah Norris
Ringwood,Hampshire
Summary
Enthusiastic worker with knowledge of resolving customer problems & improving Customer satisfaction. Passionate about helping the customer have the best possible experience. With 5 years of management experience.
Overview
12
12
years of post-secondary education
12
12
years of professional experience
Work history
Store Manager
Black Star Records
Lyndhurst, Hampshire
2022.05 - 2026.08
- Maintained an organised shop floor for easy accessibility of goods.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Assisted customers in locating products around the shop floor promptly.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
Shop assistant
Black Star Records
Lyndhurst, Hampshire
2021.05 - 2022.05
- Built rapport with frequent shoppers to foster loyal customer base.
- Greeted every customer warmly, promoting friendly atmosphere.
- Handled cash register efficiently, ensuring accurate transactions.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Conducted price checks at request of customers for clear communication on cost.
- Assisted customers in finding desired items to enhance their shopping experience.
Kitchen assistant
Old Farmhouse Tearooms
Burley, Hampshire
2014.08 - 2021.04
- Improved kitchen efficiency by assisting in food preparation tasks.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
- Would regularly lead the kitchen team through busy summer shifts.
- Assisted chefs with meal preparations for smoother service during peak hours.
- Contributed to team communication, resulting in better workflow efficiency.
Education
Apprenticeship - Retail Team Leader
Fareport Training
Fareham, Hampshire 2021.09 - 2022.05
Bachelor of Arts - Film Studies & Film Production
University of Winchester
Winchester 2017.09 - 2020.05
A-Levels - Film Studies
Brockenhurst College
Brockenhurst 2014.09 - 2016.07
A-Levels - English Language
Brockenhurst College
Brockenhurst 2014.09 - 2016.07
GCSEs - Maths, English Language, History, Geography, Food Technology, Leisure & Tourism, Science, Spanish.
Ringwood Secondary School
Ringwood, Hampshire 2009.09 - 2014.06
Skills
- Promotions coordination
- Store layout planning
- Staff rota arrangement
- Supply chain understanding
- Cash handling
- Health and Safety regulations
- E-commerce management
- POS system operation
- Profit and loss understanding
Affiliations
- Record Collecting
- Bird Watching
- Music Blogging
Timeline
Store Manager
Black Star Records
2022.05 - 2026.08
Apprenticeship - Retail Team Leader
Fareport Training
2021.09 - 2022.05
Shop assistant
Black Star Records
2021.05 - 2022.05
Bachelor of Arts - Film Studies & Film Production
University of Winchester
2017.09 - 2020.05
A-Levels - Film Studies
Brockenhurst College
2014.09 - 2016.07
A-Levels - English Language
Brockenhurst College
2014.09 - 2016.07
Kitchen assistant
Old Farmhouse Tearooms
2014.08 - 2021.04
GCSEs - Maths, English Language, History, Geography, Food Technology, Leisure & Tourism, Science, Spanish.
Ringwood Secondary School
2009.09 - 2014.06