John Philip Gonthukupuli
Watford
Summary
Calm and reliable support worker candidate with experience in customer-facing and technical roles in fast-paced, high-pressure environments. Strong communication, active listening and problem-solving skills, with a patient approach when supporting people under stress. Keen to promote dignity, choice and independence while following safeguarding procedures, risk assessments and care plans in line with UK health and social care standards.
Overview
10
10
years of professional experience
Work History
L1 TAC Engineer
HPE
Hyderabad
02.2023 - 10.2025
- Provided calm, clear support to customers with stressful issues, using empathy and active listening.
- Explained complex information in simple language and kept accurate case notes and updates.
- Worked in a 24x7 environment, following procedures and prioritising urgent cases with the team.
- Identified issues and reported them to the right people, similar to escalating safeguarding or risk concerns.
- Prepared clear documentation and reports, demonstrating careful record keeping.
- Collaborated with cross-functional teams, building strong communication and teamwork skills.
- Monitored live services and responded to alerts, following set procedures and protocols.
- Stayed calm during critical incidents and provided clear updates to stakeholders.
- Maintained accurate logs and information, showing strong attention to detail.
- L1 TAC Engineer for HPE on Switching Movate, Hyderabad
Support Worker
Lydia House
Hyderabad
03.2016 - 01.2017
- Delivered person-centred care (PCC) for service users with LD, ASD and epilepsy, ensuring independence, dignity and well-being.
- Maintained accurate care plans, MAR charts, daily logs and incident reports in line with CQC and organisational standards.
- Supported with medication administration, accompanied PWS to healthcare appointments and provided support with financial management and daily living skills.
- Safeguarded PWS by identifying, documenting and escalating risks of harm, abuse or neglect in accordance with Safeguarding Policy and the Care Act 2014.
- Conducted risk assessments (RA), fire drills and safety checks (alarms, evacuation routes) as designated Fire Marshal, ensuring compliance with HASAWA, COSHH, RIDDOR and the Regulatory Reform (Fire Safety) Order.
- Coordinated recreational, social and vocational activities, supporting PWS goals in line with the Mental Capacity Act (MCA).
- Collaborated with MDTs, families and external professionals to enhance continuity of care and outcomes.
- Ensured compliance with food safety standards, monitoring safe handling, storage and expiry dates in line with CQC standards.
Education
B.Tech - Electrical and Electronics Engineering
Anurag College of Engineering
Hyderabad01-2021
Diploma / Polytechnic -
TRR College
Hyderabad01-2016
Secondary School -
Loyola High School
Hyderabad01-2013
Skills
- Safeguarding adults and reporting concerns
- Person-centred care and following support plans
- Risk awareness, escalation and clear documentation
- Confidentiality
- GDPR
- Accurate record keeping
- Empathy
- Patience
- De-escalation under pressure
- Teamwork
- Supporting daily living tasks and routines
- IT skills
- Digital systems
- Electronic care notes
- Time management
- Reliability
- Flexible shifts
Additional information
Comfortable working nights, weekends and bank holidays. Quick learner with strong IT skills and right to work in the UK. Willing to complete DBS checks and all mandatory care training.
Disclaimer
I hereby declare that all the information furnished above is true to best of my knowledge.
Timeline
L1 TAC Engineer
HPE
02.2023 - 10.2025
Support Worker
Lydia House
03.2016 - 01.2017
B.Tech - Electrical and Electronics Engineering
Anurag College of Engineering
Diploma / Polytechnic -
TRR College
Secondary School -
Loyola High School