John Salubi

• Organized six full deployments per day, which included replacing old machines, and re-imaging desktops and laptops.
• Received and processed stock into inventory management system.
• Used Microsoft Word and other software tools to create documents and other communications.
• Maintained energy and enthusiasm in fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Collaborated with team members to achieve target results.
• Increased customer satisfaction by resolving issues.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Monitored company inventory to keep stock levels and databases updated.
• Analysis of upgrade strategy and impact to present system in terms of functionality.
• Preparing UAT scenarios. Supporting and conducting user acceptance tests and being a
• Troubleshot a wide variety of software, hardware, and networking related issues during deployment/migration.
• Administered Active Directory Domain Controllers, created and configured user profiles, set folder and share permissions.
• Transferred customer's data using a migration tool that utilizes Scan state/Load state.

• Windows 10 deployment / upgrade across multiple NHS sites (moving from Windows 7 to 10).
• Re-imaged, deployed and configured minimum of 5 machines per day.
• Provided ad-hoc IT technical support where required including: IT problem diagnosis, trouble-shooting, fixes for desktops, PCs, Printers (USB, Virtual and Network), Label Printers etc.
• Migrated users' profiles using User State Migration Tool (USMT) scan and load state.
• Remotely supported to clinicians and medical staff using TeamViewer / Quick Assist for resolving and troubleshooting.
• Troubleshooted network issues by patching from local server room to users' desk.
• Installed / configured third-party applications like Systmone, Emis web, Mjog, Iplato, EasyOn PC / Connect, Welch Allyn, GP Payroll, GP Accounts, Apollo, Sage Accounts, INRStar, C-The Signs etc.
• Changed IP addresses of network connected devices like Printers, Touchscreen, Calling Boards, etc
• Also provided after deployment support to users for 14 working days to ensure they are satisfied.

Deployed and configured 5 machines daily.
Migrated users' profiles across devices including favourites and roaming profiles.
Manual installation of certain software and trade floor walk.
Offered support to traders, assisted in installing and troubleshooting issues related to trading apps
Troubleshoot installation related problems such as Excel spreadsheet, VBA/Marcos.
Provide deskside patching from local comms room to desk.
Installed/Configured applications like Bloomberg, Thomas Reuters, Cygwin-64, Business Object, Toad, Tortoise -SVN, Tradeweb, Alteryx Designer, Tableau, ICON and other trading related applications.
Troubleshooted the issues remotely using GOVERLAN and escalated the same appropriately.
Facilitated application deployment to users' device via SCCM/EUC tools