Pooja Neelgundmath
Newport
Summary
A dedicated professional with expertise in application support and issue resolution, demonstrating proficiency in Unix and SQL. Skilled in stakeholder management and team coordination, ensuring seamless operations and effective communication. Committed to delivering exceptional customer service, leveraging BMC Remedy proficiency to enhance service delivery. Aspires to further develop technical skills while contributing to organizational success through innovative solutions.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Assistant consultant
Tata Consultancy Services(Jaguar Land Rover)
Leamington Spa(UK) & Pune(India)
11.2013 - 04.2025
- Managed client queries and concerns, resulting in improved customer satisfaction.
- Led a team of support analysts responsible for maintaining application stability across After Sales, Order & Invoicing, and Customer Experience domains.
- Directed engagement with various teams in infrastructure upgrade initiatives, strengthening system scalability and performance.
- Supported cybersecurity project by liaising between business and technical units, ensuring timely execution of protection measures.
- Managed incidents, changes, and problems while adhering to ITIL best practices.
- Built strong relationships with internal stakeholders to improve issue resolution timelines and system reliability.
- Ensured timely preparation of materials for client meetings to support effective discussions.
- Directed team efforts, fostering improved communication and collaboration across department.
Education
Bachelor of Engineering - Electronics & Electricals
KLE Technological University - Hubballi
09.2009 - 05.2013
Skills
- Application support and issue resolution
- Stakeholder management and team coordination
- Unix and SQL proficiency
- Customer service commitment
- BMC remedy proficiency
- ITIL foundation level certified
- Effective communication
Accomplishments
- Best Team Award – Cyber Vault Recovery Program
Honored by Jaguar Land Rover for leading coordination across vendors and platforms during a critical cybersecurity launch, demonstrating strong ownership and stakeholder management. - Star of the Month - Remediation Project
Awarded by TCS & JLR for resolving complex application issues, showcasing deep architectural insight, resilience under pressure, and seamless domain transition. - Appreciation Note – Resolution of Production Feed Failure
Resolved a long-standing production defect impacting critical business data flows, despite legacy infrastructure and missing source code. Applied creative debugging and multi-team collaboration to restore functionality.
“Fully understand the difficulties involved... and recognize the team's persistence.” — Senior Product Manager, JLR
Timeline
Assistant consultant
Tata Consultancy Services(Jaguar Land Rover)
11.2013 - 04.2025
Bachelor of Engineering - Electronics & Electricals
KLE Technological University - Hubballi
09.2009 - 05.2013
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