John Paterson
Lochgelly,Fife
Summary
Detail-oriented professional with a strong analytical approach and critical thinking skills, adept at achieving deliverables efficiently. Demonstrates excellent communication abilities and resilience, fostering collaboration in diverse environments. Proficient in Microsoft Office software, with a friendly and approachable demeanour that supports effective teamwork. Committed to leveraging expertise to drive impactful results and contribute to organisational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales advisor
Sky UK Limited - Customer Service Group
Dunfermline, Fife
03.2020 - Current
- Consistently exceeded expectations as Sales Advisor, which led to seeking continuous improvement opportunities above core role to enhance mentoring, collaboration and critical thinking skills.
- Responsible for implementation of 4-month project, operating in South Africa to facilitate training of Sales Advisors, Team Leaders and Quality Control Analysts.
- Executed strategic plans to ensure delegates were equipped with crucial skills to successfully manage customer expectations and needs.
- Resolved conversion discrepancies using analytical problem-solving skills.
- Approachable, transparent and supportive mentor who built trust across teams which fostered a motivated working environment.
- Mediated conflict resolution discussions, promoting healthy workplace relationships.
- Reinforced culture of appreciation through regularly recognising team members achievements and providing guidance when faced with challenges.
- Led by example by consistently demonstrating strong work ethics, integrity and collaborative mindset.
Sales Assistant
McColl's
Methilhill, Fife
09.2016 - 03.2020
- Unloaded stock and stacked shelves to ensure stock preservation with fresh foods department.
- Enhanced customer satisfactory ratings by handling issues professionally and delivering positive outcomes.
- Managed cash transactions efficiently and ensured store met its sales goals.
Education
Higher National Diploma - Health, Sport and Exercise Science
Fife College
Fife 09/2018 - 05/2019
Certificate of Higher Education - Health, Sport and Exercise Science
Fife College
Fife 09/2017 - 05/2018
Skills
- Achieves deliverables
- Excellent communicator
- Analytical approach
- Critical thinker
- Friendly and approachable
- Resilient
- Fluent in Microsoft Office software
- Proficient in 121 coaching
Affiliations
- Watching and participating in sports.
- Travelling - Discovering and exploring new places and cultures.
- Socialising with Friends and Family over coffee and cake.
Certification
Full UK Drivers License
References
References available upon request.
Timeline
Sales advisor
Sky UK Limited - Customer Service Group
03.2020 - Current
Sales Assistant
McColl's
09.2016 - 03.2020
Higher National Diploma - Health, Sport and Exercise Science
Fife College
09/2018 - 05/2019
Certificate of Higher Education - Health, Sport and Exercise Science
Fife College
09/2017 - 05/2018
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