Summary
Overview
Work History
Education
Skills
Timeline
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John MacLeod

Coatbridge,North Lanarkshire

Summary

Customer-focused Car Sales Executive experienced in delivering friendly, professional service. Identifies client needs and secures profitable sales through passionate, personalised pitching. Calm and productive under pressure to achieve targets and deadlines.

Overview

17
17
years of professional experience

Work History

Car Sales Executive

Douglas Park
Glasgow, Glasgow City
11.2013 - 05.2023
  • Gained practical experience closing sales in face-to-face environment.
  • Identified customer needs and desires to proactively promote suitable vehicles and benefits.
  • Provided post-sales services to offer follow-up support and collect customer feedback.
  • Engaged customers using up-to-date knowledge on product accessories, prices and key features.
  • Advocated company values throughout sales process to promote brand loyalty and customer satisfaction.
  • Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
  • Upsold products and accessories to augment value of sales.
  • Nurtured rapport with customers to improve likelihood of future sales.
  • Sold new and used vehicles
  • Personalised customer service and tailored selling strategies to different customer types.
  • Engaged prospective customers in natural conversation to build positive and trusted rapport.
  • Promoted culture of first-class customer service to help drive return custom and word-of-mouth marketing.
  • Demonstrated vehicle features, using approved presentation methods to showcase add-on products.

Deputy Manager

Pizzahut
Inverness, Highland
11.2011 - 11.2013
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
  • Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
  • Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.

Car Sales Executive

Arnold Clark
Glasgow, Glasgow City
10.2009 - 11.2011
  • Promoted vehicle sales using proven selling tactics and strategies.
  • Sold new and used vehicles
  • Processed client orders to guarantee prompt delivery of purchased units.
  • Personalised customer service and tailored selling strategies to different customer types.
  • Maximised opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.

Mortgage and Protection Adviser

Self employed
East Kilbride, South Lanarkshire
06.2006 - 11.2008

Education

Higher National Diploma - Hotel, Catering and Institutional Management

Duncan of Jordanstone College of Art
Dundee, Dundee City
08/1985 - 05/1988

Skills

  • Exceptional communication
  • Target driven
  • Customer focused
  • Customer service
  • Online sales
  • Direct sales

Timeline

Car Sales Executive

Douglas Park
11.2013 - 05.2023

Deputy Manager

Pizzahut
11.2011 - 11.2013

Car Sales Executive

Arnold Clark
10.2009 - 11.2011

Mortgage and Protection Adviser

Self employed
06.2006 - 11.2008

Higher National Diploma - Hotel, Catering and Institutional Management

Duncan of Jordanstone College of Art
08/1985 - 05/1988

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John MacLeod