JOHN GWENZI
Sutton Coldfield
Summary
Experienced in leasehold property management with a strong focus on service charge budgeting and finance. Demonstrates expertise in contractor and maintenance coordination, housing law compliance, and health and safety risk assessment. Skilled in tenancy and resident relationship management, complaint handling, conflict resolution, GDPR compliance, and confidential information handling. Adept at resident communication and meeting facilitation, alongside staff supervision and payroll coordination. Committed to enhancing operational efficiency while fostering positive tenant relationships.
Overview
2026
2026
years of professional experience
6
6
years of post-secondary education
Work history
Property / Development Manager
FirstPort UK
- Manage day-to-day operations of residential leasehold developments, ensuring high standards of service delivery.
- Develop and monitor service charge budgets, coordinate invoicing, and track property-related expenses.
- Conduct regular health and safety inspections, fire risk assessments, and compliance audits.
- Oversee planned and reactive maintenance, supervising contractors and ensuring quality workmanship.
- Act as the primary point of contact for leaseholders and residents, resolving issues and building positive relationships.
- Organise and lead resident meetings, draft minutes, and action follow-ups.
- Collaborate with freeholders, suppliers, local councils, and utilities to ensure smooth property operations.
- Ensure GDPR compliance across all resident communications and data systems.
- Right to Work in the UK
Care and Support Worker
Crestar Healthcare
Birmingham
04.2023 - 08.2025
- Delivered person-centred care to adults with complex needs including dementia, autism, and physical impairments.
- Supported with medication administration, mobility assistance, personal hygiene, and meal preparation.
- Maintained accurate care records and ensured adherence to safeguarding and infection control procedures.
- Provided companionship and promoted independence in line with each individual's care plan.
- Established trust with patients for improved communication and cooperation during care routines.
Housing Officer
Harmony Housing Solutions
Birmingham
01.2024 - 03.2025
- Provided tenancy support to a diverse resident base, including vulnerable individuals and families.
- Conducted property inspections and managed reactive and planned maintenance through approved contractors.
- Delivered tailored support sessions for each tenant, helping address specific needs such as budgeting, rent arrears, benefit access, and referrals to external services.
- Managed new lettings process including eligibility assessments, interviews, onboarding, and sign-ups.
- Addressed anti-social behaviour reports, neighbour disputes, and welfare concerns with discretion and professionalism.
- Worked closely with local authorities, social workers, and community organisations to maintain stable tenancies.
- Maintained accurate tenancy records, case notes, and correspondence in line with GDPR standards.
AML Investigator
ING Bank
Warsaw
02.2023 - 11.2023
- Conducted investigations into suspicious activity and supported AML compliance reporting.
Education
MBA - Management
WSET University
Lublin 01.2020 - 01.2022
Bcom - Financial Management
University of South Africa
Pretoria 10.2013 - 05.2017
Skills
- Leasehold Property Management
- Service Charge Budgeting & Finance
- Contractor & Maintenance Coordination
- Housing Law & Compliance
- Health & Safety & Risk Assessment
- Tenancy & Resident Relationship Management
- Complaint Handling & Conflict Resolution
- GDPR & Confidential Information Handling
- Resident Communication & Meeting Facilitation
- Staff Supervision & Payroll Coordination
Timeline
Housing Officer
Harmony Housing Solutions
01.2024 - 03.2025
Care and Support Worker
Crestar Healthcare
04.2023 - 08.2025
AML Investigator
ING Bank
02.2023 - 11.2023
MBA - Management
WSET University
01.2020 - 01.2022
Bcom - Financial Management
University of South Africa
10.2013 - 05.2017
Property / Development Manager
FirstPort UK
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