Hirui Gezahgne

Professional Summary


Accomplished and proactive Building Manager and Work Supervisor with extensive experience overseeing the post-construction and estate management phases of large-scale residential developments, including a 106 apartment scheme. Proven track record in managing snagging and defect resolution, coordinating with main contractors, developers, and housing associations to ensure smooth transitions from practical completion to full occupancy. Highly effective in managing estate operations including service charge budgets, staffing, BMS systems, and all aspects of resident services. Demonstrates excellent stakeholder communication and hands-on problem-solving, with a resident-focused approach and deep understanding of compliance, safety, and technical building systems.

Key Skills
Snagging & Defect Management

Practical Completion & Handover Processes

Contractor & Developer Coordination

Building Management Systems (BMS) & Plant Room Oversight

Entry Phone Systems & Fob Programming

Service Charge Budget Management

Resident Liaison & Customer Service

Staff Scheduling & Shift Coordination

Waste Management & Fire Brigade Liaison

Utility Provider Coordination

Weekly Reporting via Resident Portals

Health & Safety Compliance (RAMS, Fire Safety, Lift Certs)

Communal Area & Estate Services Oversight

Professional Summary
Highly reliable and personable Concierge with experience providing exceptional day and night front-of-house services in residential and hotel environments. Adept at ensuring the security, cleanliness, and smooth running of buildings while offering excellent customer service to residents, guests, and staff. Strong communication skills, professional appearance, and a calm, proactive approach to problem-solving.

Work Experience
-Greet and assist residents, guests, and contractors
-Monitor CCTV and perform hourly patrols for safety
-Handle parcel deliveries and manage key logs
-Address resident queries and escalate issues when necessary
-Provide cover for day/night shifts as required
-Ensured secure access to the building throughout the night
-Responded to emergencies and coordinated with emergency services
-Logged maintenance issues and followed up with building management
-Kept detailed shift handover notes for day team

• Comprehensive knowledge of property management principles and practices.
• Strong understanding of lease agreements, tenant relations, and legal compliance.
• Proven ability to analyse market trends and determine optimal rental pricing.
• Excellent communication, negotiation, and conflict resolution skills.
• Proficient in property maintenance, repairs, and vendor management.
• Detail-oriented approach to financial reporting and budgeting.
• Tech-savvy with experience using property management software.
• Key Accomplishments: Managed a diverse portfolio of 150+ properties, consistently achieving high occupancy rates and reducing vacancy periods.
• Implemented cost-effective maintenance strategies that enhanced property appeal and prolonged asset lifespan.
• Fostered positive tenant relationships through effective communication, addressing concerns promptly, and delivering exceptional service.
• Streamlined lease agreements and renewals, ensuring compliance with legal and regulatory requirements.

• Successfully matched numerous tenants with suitable rental properties, exceeding occupancy rate targets.
• Conducted thorough property assessments, providing accurate rental valuations that optimized landlord returns.
• Negotiated favourable lease terms for both landlords and tenants, resulting in mutually beneficial agreements.
• Developed and maintained a network of property owners and industry contacts, expanding business opportunities.
• Consistently received positive feedback from clients for exceptional service, professionalism, and attention to detail.