John Fernando
Miami ,United states
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work history
Waiter
Royal Caribbean International
, United states
08 2022 - Current
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Managed table settings for optimal dining experience.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Explained dish components clearly to inform customers' decisions.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Head Waiter
Jackson And Black Coal Grill
2019.05 - 2022.07
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Prepared specialty desserts for customers for special occasions.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Food Waiter
Ocean Basket
2018.01 - 2019.04
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Met with chef to review daily specials and menu changes.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
IT Engineer Certificate - Information Technology
IT Academy
Diploma In Audio System Engineering - Sound Engineering
Alison
Music Production - Sound Engineering
City Varsity
Sound Engineer - Sound Engineering
Zimbabwe College of Music
English, science , Commerce , Geography and History
Zimbabwe ordinary level
Skills
- Food safety understanding
- Order Accuracy
- Wine pairing knowledge
- Guest Relations Management
- Food inspection
- High-volume dining
- Customer Service
- Safe Food Handling
- Food spoilage prevention
- VIP support
- Special Event Coordination
- Food and beverage pairings
- Item promotion
- Daily specials memorization
- Interpersonal skills
- Extensive hospitality background
- Upbeat, outgoing and positive
- Barista experience
- Efficient under pressure
Timeline
Head Waiter
Jackson And Black Coal Grill
2019.05 - 2022.07
Food Waiter
Ocean Basket
2018.01 - 2019.04
Waiter
Royal Caribbean International
08 2022 - Current
IT Engineer Certificate - Information Technology
IT Academy
Diploma In Audio System Engineering - Sound Engineering
Alison
Music Production - Sound Engineering
City Varsity
Sound Engineer - Sound Engineering
Zimbabwe College of Music
English, science , Commerce , Geography and History
Zimbabwe ordinary level