Georgi Milushev
London,City of London
Summary
Engaging Waiter experienced in fine dining and high-volume restaurant environments. Delivered exceptional guest satisfaction through strong customer service skills and effective order management. Focused on enhancing dining experiences and operational efficiency while adapting to dynamic settings.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Waiter
ETM Burdock
London, London
11.2023 - 12.2025
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Assisted in food preparation, resulting in timely service delivery.
- Liaised with kitchen staff for prompt order delivery to customers.
- Managed table settings for optimal dining experience.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Advised on food and drink choices based on customer preferences.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Checked customer IDs to confirm age before selling age-restricted products.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Advised customers on wine and beverage pairings with selected food items.
Waiter
ETM Aviary
London, London
10.2022 - 11.2023
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Attended to customer's needs proactively for first-class waiting service.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Greeted customers, presented menus and shared information about available special items.
- Kept tables clear of used crockery, glassware and cutlery.
- Accurately took orders, making menu recommendations as appropriate.
- Verified completed orders and served guests at tables.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Waiter
ETM Burdock
London, London
04.2021 - 09.2022
- Handled payment transactions to guarantee smooth customer checkout process.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Remained calm under pressure, ensuring better performance during peak hours.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Accommodated special dietary requests, enhancing customer dining experience.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Assisted in food preparation, resulting in timely service delivery.
- Relayed feedback from customers to management for continuous improvement.
- Helped reduce waiting times by swiftly clearing tables after use.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Liaised with kitchen staff for prompt order delivery to customers.
- Maintained knowledge of menu items, leading to accurate order taking.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Explained dish components clearly to inform customers' decisions.
- Delivered excellent customer service through friendly and polite interaction.
- Managed table settings for optimal dining experience.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Room service waiter
ETM Burdock
London, London
09.2019 - 04.2020
- Performed additional duties as needed, supporting overall team efforts within the establishment.
- Adhered strictly to health and safety regulations whilst handling food and beverages, maintaining a safe environment for both staff and guests.
- Delivered meals to rooms with professionalism and a positive attitude.
- Established rapport with guests through consistent excellent service delivery, enhancing repeat business prospects.
- Operated point-of-sale system accurately for precise billing processes.
- Maintained clean and organised work area to ensure efficient service delivery.
- Conducted inventory checks regularly, ensuring ample supply of necessary items at all times.
- Set up meal trays in accordance with each order's specifications, improving guest satisfaction.
- Managed room service orders, ensuring timely delivery and accuracy.
- Upheld high standards of cleanliness in all assigned areas, contributing to an immaculate hotel environment.
- Participated in regular training sessions to keep abreast of latest hospitality trends.
- Ensured guest satisfaction by providing prompt and courteous room service.
- Responded swiftly to customer complaints, resulting in improved guest relations.
- Promoted hotel amenities and services to guests for a comprehensive hospitality experience.
Warehouse operative
Ingram Micro
Daventry, Northamptonshire
06.2018 - 08.2019
- Packed orders for timely dispatch to customers and retail outlets.
- Assisted team members in loading large items safely onto delivery trucks.
- Sorted materials into appropriate areas for easy access and organisation.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Improved efficiency with meticulous coordination of stock and inventory control.
- Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
- Reduced damages with careful handling and storage of fragile items.
- Replenished shelves as needed, helped maintain adequate stock levels at all times.
Education
Bussines Management - Bussiness
Staffordshire University
London 01.2023 - 11.2026
Skills
- Providing accurate wait times
- Courtesy etiquette
- Knowledge of health codes
- Patience with difficult customers
- Special dietary needs understanding
- Carrying multiple plates
- Order taking speed
- Adapting to customer preferences
- Special dietary requirements
- High-volume dining
- Menu memorisation
- Fine dining experience
- Food and beverage pairing
- Table setting
- Restaurant opening and closing
- Taking food and drink orders
- Friendly and polite
- Order taking
- Table service
- Menu knowledge
- Cash handling accuracy
- Food safety understanding
- Wine and cocktail serving
- Up-selling techniques
- Strong wine knowledge
- Spirits knowledge
Affiliations
- Traveling
- Sports
Languages
English
Advanced (C1)
Bulgarian
Native
Timeline
Waiter
ETM Burdock
11.2023 - 12.2025
Bussines Management - Bussiness
Staffordshire University
01.2023 - 11.2026
Waiter
ETM Aviary
10.2022 - 11.2023
Waiter
ETM Burdock
04.2021 - 09.2022
Room service waiter
ETM Burdock
09.2019 - 04.2020
Warehouse operative
Ingram Micro
06.2018 - 08.2019