John Copsey
Mundesley,Norfolk
Summary
Experienced professional with a strong foundation in security operations, holding an SIA PSS Licence and proficient in systems such as Call, Jontek Alarm Post, Pro Alert, Microsoft Office, Teams, Cleric 999 dispatch system, DAMS, Fusion CCTV, IHMS, and 3H systems. Skilled in the use of radios including Airwaves. and trained in GDPR compliance, fire safety protocols, diversity awareness, basic life support, managing challenging customer interactions.COSHH, working at height & maritime equipment. Adept at leveraging technical expertise to ensure operational efficiency and committed to maintaining high standards of safety and service excellence.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
PRM & Ground Crew
Regional & City Airports
Norwich Airport Ltd, Amsterdam Way, Norwich , Norfolk
2025.03 - Current
Assisted with Passengers of Reduced Mobility PRM by helping them onto planes through security procedures & into their seats. Fully trained in manual handling & Airside vetted. Currently undergoing ramp training & managing doors & baggage. Looking to undergo airside driver training.
Call Centre Handler (nights)
Gasway / Flagship Housing Association
Norwich, Norfolk
2024.11 - 2024.12
Taking & receiving calls for central heating & out of hours repairs emergencies.
Training received on outlook systems & on line call systems.
Resigned due to personal reasons December 2024.
Emergency Services 999 Call Taker
East of England Ambulance Service Trust (EEAST)
Norwich , Norfolk
2024.10 - 2024.11
Training course for three weeks.Trained on various 999 systems MPDS . achieved qualification for basic life support & Automated Emergency Defibrillation.
Resigned due to shift pattern & personal bereavement.
Emergency call handler
East of England Ambulance Service NHS Trust
Norwich, Norfolk
2024.10 - 2024.10
Received training in emergency Protocols & Cleric call handling systems. Also received qualification in basic life support CPR on adults.
Emergency Service Centre Officer
Ipswich Borough Council
Ipswich, Suffolk
2005.08 - 2024.09
Call handled for HEARS (Home Emergency Alarm Response System & dispatching assistance. & out of hours emergencies & queries for Suffolk County Council & Ipswich Borough Council.also responsible for CCTV Public Space Surveillance within the Ipswich Borough area. liaised with all Emergency Services & agencies particularly Joint Emergency Planning Units. Also responsible for downloading cctv footage for criminal cases .
Experienced using Jontek, Alarm Post, Pro Alert,Microsoft Office,DAMS,Fusion,IHMS,3H systems.
waste enforcement officer
Ipswich Borough Council
Ipswich, Suffolk
2020.11 - 2021.03
Investigated fly tipping,trade waste disposal,& abandoned vehicles within the Ipswich Borough Council Area. This involved collating & providing evidence for court & issuing FPNs in contravention of the Environmental Protection Act 1990 .
Returned to previous position afterwards as position was a secondment.
Education
GCSEs - Pre Nursing & Heath Related studies 2
Barking college of Technology
Barking, Barking and Dagenham 1983.09 - 1984.07
GCSEs History Grade B CSE English Grade C - GCE O'level /CSE
Warren Comprehensive School
Barking, Barking and Dagenham 1977.09 - 1983.07
Skills
- SIA PSS Licence working knowledge of various systems including Call
,Jontek Alarm Post, Pro Alert,Microsoft Office,DAMS,Fusion CCTV ,IHMS,3H systems use of airwave radios & various courses including GDPR Fire Safety
Courses taken in diversity Basic Life Support & dealing with difficult customers
Manual Handling COSHH Undergoing driver training & HGV training
Affiliations
- Long distance swimming & various running events. Sub 30 min 5k runner
Accomplishments
Bravery award from City of London Police after attempted suicide London Bridge 2001.
Certification
SIA PSS Licence Police vetted .DRB Checked January 2025.
RNLI volunteer (Shore Crew) training Certificates in First Aid Fire prevention , Health & Safety. Safeguarding ,Working at height & Data Governance
Custom
Volunteer with RNLI shore crew.
Languages
French
Beginner
German
Beginner
Spanish
Beginner
Romanian
Beginner
References
References available upon request.
Timeline
PRM & Ground Crew
Regional & City Airports
2025.03 - Current
Call Centre Handler (nights)
Gasway / Flagship Housing Association
2024.11 - 2024.12
Emergency Services 999 Call Taker
East of England Ambulance Service Trust (EEAST)
2024.10 - 2024.11
Emergency call handler
East of England Ambulance Service NHS Trust
2024.10 - 2024.10
waste enforcement officer
Ipswich Borough Council
2020.11 - 2021.03
Emergency Service Centre Officer
Ipswich Borough Council
2005.08 - 2024.09
GCSEs - Pre Nursing & Heath Related studies 2
Barking college of Technology
1983.09 - 1984.07
GCSEs History Grade B CSE English Grade C - GCE O'level /CSE
Warren Comprehensive School
1977.09 - 1983.07