Andy King
London
Summary
Successful at optimising policies, reducing incidents and increasing security of building envelope to keep facility, personnel and guests safe at all time. Proficient in training and mentoring security employees to maintain high standards of security down to the last team member. Well-versed in patrolling grounds, monitoring feeds and conducting screenings. Focused Security Manager offering 25+ years of experience in safety-minded roles. Hardworking and diligent with a passion for risk management. Adept in supervising, training and developing security professionals. Adaptable security leader accustomed to managing challenging situations with grace and diplomacy to ensure public safety. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Security Manager
Bidvest Noonan
Slough
2018.03 - Current
- Delivering outstanding customer service to all clients
- Flexible and adaptable to all tasks or challenges
- Highly presentable, accountable and take responsibility and ownership for any tasks identified or allocated
- Ensuring all contact, be it internal or external, by telephone, face to face or any other medium, is clear, courteous, polite, professional and respectful
- Acting with integrity and in the best interests of the Company in a safe, compliant and ethical manner
- Resilient to working in the most sensitive environments, dealing with any conflict with a respectful and empathic approach at all times
- Posses the right to work in the UK
- Manage the day to day running of the security operation
- Liaise with the Client to ensure KPIs and SLAs are met and exceeded
- Lead and motivate the security team ensuring the ethos and core values of the site emanate within their roles and responsibilities
- Ensuring all issues and incidents are dealt with and reported on in a timely, professional and efficient manner to the client and operations manager
- Ensure diplomacy and tactfulness is applied at all times in delivering exceptional security customer service
- Ensure that all contract security personnel are aware, have read and understood, the current AI's, clients policies and procedures and relevant post instructions
- Managing the administration and welfare of the site security team, including induction and continuation training, probation, and setting objectives during annual appraisals
- Administrative duties
- Demonstrable experience in the Security industry
- Experience in managing a prestigious and highly demanding contract
- Excellent client facing skills and proven experience
- Demonstrable experience in people management
- Valid SIA front-line licence
- Excellent interpersonal, communication and customer service skills
- Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment.
Loss Prevention Officer
NEXT RETAIL LTD
2017.10 - 2018.03
- Ensuring all H&S policies are adhered to
- Maintaining an accurate record of any incidents that occur
- Oversee staff training, performance, disciplinary and other operational aspects
- Ensure compliance with all statutory and relevant company and client policies
- Management of operational roster, absence reporting and other operational documentation
- Maintenance of all records and logs such as patrol logs, CCTV checks etc
- Reporting of incidents and training security team personnel on how these reports should be recorded and escalated
- Coordination of appropriate responses to emergencies and incidents
- Performance reviews of security team
- Monitoring access control & CCTV
- Own and deliver the range of security services required to meet/exceed the Customer requirements and add valued support to the management and delivery of the operational services
- Enhance the relationship with the customer and ensure the appropriate and timely response to all security issues and events
- Effective client relationship and an active part in the client's approach
- Form an important part of the contract security management team and liaise with the Building manager/landlord on a daily basis ensuring effective communication and delivery of a high level of service
- Go-to contact for all daily operational Security & Health and Safety related matters and promote a security culture within the site
- Ensuring effective links are established and maintained with local police, CTSA, CPA and other security professionals in the immediate area
- Ensure compliance with companies SLA's
- Undertake incident management responsibilities as defined by the Client & the National Account
- Manager and a point of contact out of hours in order to assist with emergencies/incident, Loss Prevention management to prevent both internal and external
Corporate Security Officer
Sodexo
Fareham
2017.04 - 2017.10
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
- Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.
- Responded to alarms and investigated disturbances, contacting local law enforcement personnel in escalating situations.
- Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
- Analysed and produced course-of-action reports, escalating security concerns to management when necessary.
- Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
- Conducted fire and security alarm testing to create stable systems.
- Prepared regular written logs and incident reports at close of each shift for management team.
- Established effective access control systems, logging staff and visitor movement for accurate site records.
Corporate security officer supervisor
Corps Security/MOD
Portsmouth
2017.01 - 2017.04
- Enforced safety protocols through increased video surveillance and effective access control.
- Established effective access control systems, logging staff and visitor movement for accurate site records.
- Built customer retention and satisfaction by delivering top-quality service.
- Managed staff rotas, planning workloads effectively and strategically.
- Successfully led high-volume teams to achieve KPI targets and other department metrics.
- Identified operational problems and proposed solutions to management, improving service efficiency.
Security Operations manager
ICL Security Ltd/UK Business watch
Woking/London/Rochester, London/Surrey/Kent
2015.08 - 2017.01
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
- Drafted procedural statements and guidelines for company-wide use.
- Created classification systems to manage archives.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Streamlined processes to improve and optimise office operations.
- Designed and implemented training to further develop staff based on business goals.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Senior security supervisor
Harrods
London, London
2012.02 - 2015.08
- Established clear processes to handle fire and security alarm activations.
- Promoted public order during large-scale and high-capacity events.
- Fielded and resolved security queries as first point of contact for team of 15.
- Prepared rotas to achieve consistent coverage during business operating hours.
- Analysed CCTV to track thefts and compiled incident reports.
- Deterred thefts and property damage with imposing security presence.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Oversaw reliable security operations with strong leadership and planning.
- Monitored suspicious activity closely, providing swift, effective response and resolution for enhanced establishment security.
- Wrote thorough, precise incident reports, maintaining detailed records for comprehensive reference.
- Maintained clear and professional communication with customers for faultless security service records.
- Checked ID cards and documented details in security log.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
Corporate Security supervisor
Garrard crown jewellers
London, London
2006.11 - 2012.02
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported suspicious activities and persons to law enforcement for appropriate incident management.
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
- De-escalated threatening behaviour with firm and commanding presence.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Authorised entrance papers, granting building access and recording arrival times to maintain security.
- Checked bags and identification with keen eye for detail.
- Operated detecting devices to screen individuals, preventing prohibited articles within restricted areas.
- Delivered emergency procedures and liaised with police, firefighters and medical staff.
- Inspected fire escapes, extinguishers and emergency lighting systems.
- Monitored, authorised and recorded entrance and departure of vehicles and visitors.
- Secured doors and gates across office buildings and grounds, maintaining optimal security standards.
- Observed central alarm systems for fire, intrusion and safety alarm activation, promptly responding to emergencies.
- Implemented loss prevention strategies and handled shoplifters for retail clients.
Education
GCSEs - English,History
Samuel Pepys
London 1972.09 - 1977.07
Skills
- Reliable, trustworthy and punctual
- Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems
- And overcome challenges
- Physically able to conduct all responsibilities associated with the roles documented
- Ability to work to instruction and on own initiative where required
- Computer literate and confident with the use of Microsoft Office programmes
- Flexible in regard to working practice
- Operation of CCTV/access control communications in an appropriate manner
- Management performance includes-
- Proficient use of relevant communications equipment by internal radio and including the use of CCTV
- Including-
- Access control and Fire alarm system Proficient use of BMS/reception computers
- Good communication skills
- Ensuring relevant security procedures are carried out
- Skills
- IT skills:
- Word, Excel spreadsheets
- Microsoft Word (10 years)
- Excel (10 years)
- Organizational Skills
- Customer Service
- Word
- Security officer development
- SIA licence holder
- Security resource allocation
- Schedule management
- CCTV monitoring
- Security patrolling
- Safety and security regulations
- Incident reports
- Site security auditing
- Security team management
- Incident control
- Security risk assessments
- Staff monitoring
- Uniform checks
- Training oversight
- Evacuation plans
- Daily incident reporting
- CCTV operation
- Loss prevention
Additional Information
- Highly experienced Security professional , Willing to relocate: Anywhere
Timeline
Security Manager
Bidvest Noonan
2018.03 - Current
Loss Prevention Officer
NEXT RETAIL LTD
2017.10 - 2018.03
Corporate Security Officer
Sodexo
2017.04 - 2017.10
Corporate security officer supervisor
Corps Security/MOD
2017.01 - 2017.04
Security Operations manager
ICL Security Ltd/UK Business watch
2015.08 - 2017.01
Senior security supervisor
Harrods
2012.02 - 2015.08
Corporate Security supervisor
Garrard crown jewellers
2006.11 - 2012.02
GCSEs - English,History
Samuel Pepys
1972.09 - 1977.07