John Banks
Gateshead,Tyne and Wear
Summary
Dedicated Emergency Medical Services and Hospitality Professional leveraging extensive expertise to navigate high-pressure situations with calmness and assertiveness. Achieved effective complaint resolution and superior patient care through strong leadership, communication, and compliance with health and safety regulations. Focused on enhancing healthcare delivery systems while delivering positive guest experiences and managing multiple tasks in dynamic environments.
Overview
4
4
years of professional experience
Work history
onboard host / peer trainer / team leader
Rail Gourmet
Newcastle upon Tyne, Tyne and wear
2024.10 - Current
- Assisted bar operations by building rapport with regular customers to promote loyalty.
- Complied with hygiene and safety protocols to ensure health standards were maintained.
- Adapted quickly to changing work schedules, maintaining productivity during peak hours.
- Ensured guest satisfaction by providing excellent customer service.
- Fostered customer loyalty through attentive service and personal acknowledgements.
- Created welcoming environment with friendly interactions and prompt service.
- Trained new employees to ensure consistent quality of service.
- Created memorable customer experiences through attentive, responsive service.
Emergency care assistant
Fsne Medical
Newcastle , Tyne And Wear
2022.09 - 2024.10
- Provided immediate medical attention to patients by responding to emergency calls.
- Adhered strictly to health and safety protocols whilst handling medical emergencies, protecting both self and patients from harm.
- Assessed emergency situations and prioritised medical care accordingly.
- Executed safe transportation of patients from home or accident scene to hospitals, ensuring their well-being throughout
- Assisted paramedics during emergencies, ensuring effective care delivery.
- Assisted paramedics with advanced medical procedures to ensure effective emergency response.
- Delivered compassionate care to patients whilst managing stressful situations effectively.
- Demonstrated calmness under pressure during emergency situations, maintaining focus on providing excellent patient care.
- Improved patient comfort by providing emotional support and reassurance during transport to hospital.
- Conducted basic clinical duties such as monitoring vital signs, contributing to patient stability.
- Ensured patient safety with thorough preparation of emergency equipment.
- Liaised closely with emergency dispatch centre for smooth coordination during rescue operations.
- Strengthened communication lines between hospital staff and paramedics, aiding comprehensive patient care.
- Undertook routine checks of ambulance supplies; ensured readiness before each shift.
- Completed mandatory training sessions regularly; stayed updated on latest practices in pre-hospital emergency care.
- Attended training to update knowledge in clinical skills and procedures.
- Performed daily visual inspection of ambulances for defects and damage.
- Cleaned vehicle daily to comply with Infection Prevention and Control procedures.
- Drove different emergency vehicles on blue lights while legally complying with driving policy.
- Protected, promoted and safeguarded welfare for children and vulnerable adults.
- Utilised mobility aids to prevent further damage to patients involved in accidents.
- Worked with multidisciplinary teams at large events and contracted work venues.
- Documented detailed reports of incidents handled-crucial information for doctors' follow-up treatment.
- Provided prompt emergency response to accidents and emergencies.
Education
frec 3 - First Responder Emergency Care
qualsafe
Sheffield 2022.11 -
CERAD - Certificate In Emergency Response Ambulance Driving
Qualsafe
Sheffield 2022.11 -
Skills
- Professional etiquette
- Stress management
- Communication skills
- Leadership
- Resourcefulness
- Complaint resolution
- Health and safety
- Food hygiene
- POS system operation
- Positive attitude
- Dependability
- Cash handling accuracy
- Patient privacy upholding
- Basic life support training
- Use of emergency equipment
- Wound care expertise
- Calmness under pressure
- CPR expertise
- Safety protocols
- Patient assessment
- Tactful communication
- Multitasking
- Emergency medicine
- Wound care
- Defibrillator operation
- Mental health awareness
- Record-keeping
- Vital signs monitoring
- Risk assessment
- Compassionate support
- Clinical management
- Crisis management
- Emergency first aid
- BLS certification
- Peer support
- Pressure decision-making
- Advanced life support
- Health and Safety Compliance
References
References available upon request.
Timeline
onboard host / peer trainer / team leader
Rail Gourmet
2024.10 - Current
frec 3 - First Responder Emergency Care
qualsafe
2022.11 -
CERAD - Certificate In Emergency Response Ambulance Driving
Qualsafe
2022.11 -
Emergency care assistant
Fsne Medical
2022.09 - 2024.10