KALEY ANN KEMP
Tayport,Fife
Summary
Friendly, reliable and organised professional with several years of experience across optical services, customer service, reception, telephone handling and cleaning operations. Three years of experience at Specsavers as a Host and Clinical Assistant, combining customer-facing responsibilities with diagnostic pre-screening and optical testing. Experienced in handling complaints, managing telephone enquiries, assisting customers with frame selection and explaining costs and available options. Currently in the fourth year of a bachelor's degree in Criminology and Policing at Abertay University. A strong communicator with excellent organisational skills, attention to detail and a practical approach to problem-solving. Seeking a new opportunity in optical services, reception, retail or hospitality. Available for evening and weekend shifts.
Overview
7
7
years of professional experience
Work History
Host & Clinical Assistant
Specsavers
01.2023 - 01.2026
- Welcomed customers and patients, providing a friendly and professional first point of contact.
- Carried out diagnostic pre-screening procedures in preparation for eye examinations.
- Took fundus photographs to support the clinical assessment process.
- Measured intraocular pressure (IOP) as part of pre-screening procedures.
- Carried out Optical Coherence Tomography (OCT) scans to support the optometry team.
- Conducted visual field tests as part of the eye examination process.
- Used an autorefractor to take measurements and readings relating to patients' current glasses prescriptions.
- Assisted customers with choosing suitable frames based on their preferences, needs and budget.
- Discussed product costs and explained available options to help customers make informed decisions.
- Answered telephone calls, managed enquiries and communicated information clearly.
- Handled customer complaints professionally, working towards appropriate resolutions and maintaining a positive customer experience.
- Worked closely with colleagues to support the smooth running of daily store operations.
Call Centre
ESP Group
10.2022 - 01.2023
- Handled telephone calls and communicated professionally with customers.
- Responded to enquiries and provided clear, helpful information.
- Used listening and problem-solving skills to understand customer needs.
- Maintained a calm and courteous manner when dealing with different situations.
- Managed assigned tasks efficiently while contributing to customer service standards.
Cleaning and Property Checks
Short Stay St Andrews
01.2021 - 01.2022
- Cleaned and prepared holiday accommodation for incoming guests.
- Carried out property checks to ensure properties were clean, tidy and presentable.
- Completed tasks efficiently while maintaining attention to detail.
- Worked independently and took responsibility for meeting required standards and turnaround times.
Domestic Services
NHS Fife
01.2019 - 01.2021
- Carried out domestic cleaning duties to maintain clean, safe and hygienic healthcare environments.
- Followed cleaning procedures and maintained high standards of cleanliness.
- Paid close attention to detail when completing duties in clinical settings.
- Worked reliably as part of a team to support the effective running of healthcare facilities.
Education
Bachelor's Degree - Criminology and Policing
Abertay University
10.2026
HNC Social Sciences -
Scottish Qualifications Authority (SQA) - Higher English, Higher Modern Studies, Higher Sociology
Scottish Qualifications Authority (SQA)
Skills
- Optical clinical support
- Diagnostic pre-screening
- Fundus photography
- Intraocular pressure (IOP) measurements
- OCT scanning
- Visual field testing
- Autorefractor measurements
- Customer service
- Complaint resolution
- Reception duties
- Telephone handling
- Optical frame selection
- Explaining costs and options
- Communication
- Interpersonal skills
- Organisation
- Time management
- Teamwork
- Problem-solving
- Computer skills
- Attention to detail
- Maintaining cleanliness
- Hygiene
- Professional standards
- Clear communication
- Customer satisfaction focus
- Professional etiquette
- Calm under pressure
- Patient interaction
- Clinical screening
- Optical imaging
- Effective listening
- High energy levels
- Telephone manner
- Polite demeanour
- Handling online reservations
- Patience and composure
- Payment Processing
- Multitasking proficiency
Custom Section
Full UK driving licence, 2023-11-01
Availability
Evenings Weekends
References
Available upon request.
Timeline
Host & Clinical Assistant
Specsavers
01.2023 - 01.2026
Call Centre
ESP Group
10.2022 - 01.2023
Cleaning and Property Checks
Short Stay St Andrews
01.2021 - 01.2022
Domestic Services
NHS Fife
01.2019 - 01.2021
Bachelor's Degree - Criminology and Policing
Abertay University
HNC Social Sciences -
Scottish Qualifications Authority (SQA) - Higher English, Higher Modern Studies, Higher Sociology
Scottish Qualifications Authority (SQA)