Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Bradley Thompson

Blackpool

Summary

Accomplished professional with expertise in network maintenance and troubleshooting, adept at configuring routers and switches to optimise performance. Proficient in server management and active directory experience, contributing to seamless technical operations. Proven track record in troubleshooting and resolving complex issues, ensuring optimal system performance. Skilled in utilising various tools and methods to enhance user experience and maintain robust IT infrastructure.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

IT support engineer

Ruby Energy
Fleetwood
2025.06 - Current
  • Responded to emergency situations promptly minimising disruption to business operations.
  • Managed helpdesk requests effectively reducing downtime experienced by employees.
  • Installed and configured computer hardware components to enhance system functionality.
  • Performed root cause analysis on recurring IT issues leading to more permanent solutions being implemented.

IT Support Technician

Pleasure Beach Resort
Blackpool
2024.02 - 2025.06
  • Enhanced system functionality by performing regular software updates.
  • Diagnosed network issues for seamless connectivity.
  • Improved system performance with installation of new hardware components.
  • Monitored computer networks, ensured continuous uptime.

Lifeguard

Moor Park Health and Leisure Centre
Blackpool
2021.10 - 2024.11
  • Observe swimmers attentively, quickly responding to risks and concerns.
  • Perform successful pool rescues, remaining calm and effective under pressure.
  • Collaborate with the team to achieve full pool coverage and cleaning procedures.

Education

Bachelor of Science - Network Engineering

Blackpool and The Fylde College
Blackpool
2024.09 - 2025

Foundation Degree in Science - Network Engineering

Blackpool And The Fylde College
Blackpool
2022.09 - 2024.05

Level 3 Triple Diploma - Computing

Blackpool And The Fylde College
Blackpool
2020.09 - 2022.06

Skills

  • Strong communicator
  • Customer service
  • Team-building
  • Troubleshooting network issues
  • Network maintenance
  • Hardware repair
  • Server management
  • Active directory experience
  • Routers and Switches configuration
  • Technical troubleshooting
  • Remote customer support

Certification

Level 4 Network Engineer

CCNA 1

CCNA 2

CCNA 3

BTEC Level 3 Extended Diploma in Information Technology

NPLQ - National Pool Lifeguard Qualification

Full current UK driving license

References

References available upon request.

Timeline

IT support engineer

Ruby Energy
2025.06 - Current

Bachelor of Science - Network Engineering

Blackpool and The Fylde College
2024.09 - 2025

IT Support Technician

Pleasure Beach Resort
2024.02 - 2025.06

Foundation Degree in Science - Network Engineering

Blackpool And The Fylde College
2022.09 - 2024.05

Lifeguard

Moor Park Health and Leisure Centre
2021.10 - 2024.11

Level 3 Triple Diploma - Computing

Blackpool And The Fylde College
2020.09 - 2022.06
Bradley Thompson