Joe Anderson

• Oversaw the day to day running of the pub. Was responsible for the hiring of new staff and structuring the weekly rota. Maintained the cellar and oversaw the the ordering of products as well as the deliveries.
• Cleaned Beer Lines and made sure everything was correctly stocked. Took bookings for the restaurant and hotel above the pub. Introduced new ideas such as live music nights , wedding parties and large gatherings.
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Trained staff on best practices to achieve optimal productivity.
• Motivated management and staff teams to consistently deliver high quality, customer-focused service.
• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
• Completed opening and closing procedures multiple times per week, completing reporting and security tasks.

Los Angeles, West Hollywood
Employed mixology knowledge to engage and enthuse customers in cocktail choices. Developed unique, creatively-presented cocktail choices, increasing customer engagement with higher - priced beverages. Devised and promoted unique events, seasonal specials and promotional offers to drive sales. Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.

• Trained staff on best practices to achieve optimal productivity.

• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Welcomed guests with friendly conversation and fun atmosphere.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Completed end-of-day cleanup to reset bar for next day.
• Maintained a high standard of health and safety. Oversaw food deliveries as well as making sure the kitchen was run correctly. Regular stock takes of both food and beverages. Cashing up and banking as well as overseeing the hiring of new staff.

• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Trained staff on best practices to achieve optimal productivity.
• Motivated management and staff teams to consistently deliver high quality, customer-focused service.
• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
• Maintained a high standard of health and safety. Oversaw food deliveries as well as making sure the kitchen was run correctly. Regular stock takes of both food and beverages. Cashing up and banking as well as overseeing the hiring of new staff.