AURÉLIEN TOCHON

Roles:

• Greeted guests warmly, ensuring a welcoming atmosphere.
• Maintained attentiveness to guest orders, guaranteeing timely delivery of fresh and hot food and beverages.
• Provided courteous and professional service consistently.
• Processed payments promptly to minimize waiting times and improve table turnover efficiency.
• Resolved service-related issues promptly and effectively.

Skills developed:

• Enhanced multitasking abilities to prevent crises.
• Advanced time management and communication skills.

Duties:

• Delivered impeccable customer service through continual enhancement of product knowledge.
• Ensured guest satisfaction by assisting with menu selection and offering personal recommendations.
• Paid particular attention to guests' dietary requirements.
• Maintained guest comfort and hygiene using appropriate sanitizing products.
• Meticulously adhered to a list of cleaning duties.
• Effectively attended to customers' needs.
• Resolved difficult customer situations with top-notch professional service.

Achievements:

• Enhanced endurance through consistent self-challenge.
• Increased industry awareness.

Operational Responsibilities:

• Performed accurate cash counts at store closing.
• Operated registers with proficiency.
• Maintained a good customer flow to avoid long queues.
• Rearranged merchandise displays to drive better product sales.
• Handled payments, exchanges, and refunds.

Supervisory Responsibilities:

• Ensured customer confidentiality and discretion were preserved.
• Assisted the management team in compiling schedules.
• Trained and supported newly hired staff.
• Implemented innovative organizational strategies.
• Conducted performance reviews to evaluate staff effectiveness.

Roles at Field & Green:

• Collaborated with the chef to prepare food while maintaining organization and cleanliness of kitchen stations.
• Played a key role in inventory management and quality control, overseeing stock levels and maintaining product standards.
• Conducted regular equipment inspections and adhered to strict sanitary protocols.

Skills Developed:

• Thrived under pressure, remaining calm and patient in demanding situations.
• Refined customer service abilities through interactions with colleagues and assisting with their needs.
• Gained a deep understanding of workplace hygiene standards and consistently applied them in tasks.
• Strengthened decision-making skills, making informed choices to optimize workflow and efficiency.