Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sonia Oviasogie

Manchester,United Kingdom

Summary

Experienced hospitality professional with expertise in front desk reception and concierge roles. Skilled in offering welcoming and inclusive customer service while managing multiple tasks to ensure positive guest experiences. Proficient in English and Italian, to effectively communicate with guests from diverse backgrounds. As a versatile Sales Assistant, I bring a wealth of skills that make me well-suited to contribute effectively to various departments within any store. My proficiency extends beyond the sales floor, encompassing a keen talent for inventory management and meticulous documentation. Currently pursuing my education at the university level, I am seeking a part-time or full-time (depending on the season) role that aligns with my academic commitments. I am confident in my ability to balance academic responsibilities with professional endeavours, ensuring a commitment to excellence in both spheres.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bar staff member (team leader) 0 hour contract

Co-op live
Manchester
08.2024 - 10.2024
  • The primary responsibilities within this role included the provision of exceptional customer service through the serving of delectable food and refreshing beverages, all facilitated seamlessly through the operation of a point-of-sale (POS) system
  • In addition to adeptly utilizing the till to process transactions efficiently, the position demanded a focus on ensuring customer satisfaction by accurately taking and delivering orders
  • This multifaceted role not only required proficiency in cash handling and transactional processes, but also emphasised the importance of fostering positive interactions with patrons to enhance their overall dining or beverage experience.
  • My role also consisted of managing my team and making sure the sales process runs smoothly.
  • Ensured customer satisfaction by providing excellent service.

Call handler (summer role)

HAP
Manchester
06.2023 - Current
  • In my position, I was responsible for handling phone calls and addressing inquiries from staff members
  • Additionally, I utilized software applications to efficiently schedule and book staff for shifts.
  • Managed high volume of calls daily for prompt service delivery.
  • Enhanced customer satisfaction by swiftly resolving queries and issues.

Food and beverage server (0 contract hour)

AO arena
Manchester
11.2022 - Current
  • Ensured customer satisfaction by providing excellent food and beverage service.
  • Maintained clean dining area for enhanced customer experience.
  • Streamlined order taking process to improve efficiency.
  • Delivered outstanding service, ensuring repeat business.
  • Managed large parties effectively for smooth operation.
  • Presented menus, answered questions and made suggestions regarding food and drinks to enhance sales.
  • Enhanced customer satisfaction by promptly addressing issues and concerns.

Crew member

McDonald's
Manchester
12.2020 - 08.2021
  • Within my position, I undertook a diverse array of responsibilities aimed at ensuring an exceptional customer experience
  • These tasks included not only serving customers with a friendly and attentive demeanour but also actively engaging in the entire order fulfillment process
  • This encompassed adeptly taking orders, skillfully crafting a variety of beverages, seamlessly managing drive-through orders, and meticulously preparing the

Education

Public health and community well-being - Bachelors of Science

University of Bradford
Bradford
09.2022 -

Skills

  • Hospitality Management
  • Proficient in Toast and Lightspeed POS Systems
  • Customer Service
  • Attention to Detail and Anticipating Guests' Needs
  • Strong Organizational Skills
  • Multilingual Communication Skills
  • Knowledge of Local Area
  • Health and Safety Trained
  • Leadership Skills
  • Time Management
  • Flexible working hours
  • Public health law compliance
  • Health advocacy
  • Research aptitude
  • Epidemiological methods
  • Microsoft Excel trained

Languages

English
Italian

Certification

I hold a Peer Assisted Learning (PAL) certificate from the University of Bradford and am currently working toward certification as a Research Officer in Evidence Synthesis in Public Health. These complementary qualifications demonstrate my expertise in both educational leadership and advanced research methodology in the public health field.

Timeline

Bar staff member (team leader) 0 hour contract

Co-op live
08.2024 - 10.2024

Call handler (summer role)

HAP
06.2023 - Current

Food and beverage server (0 contract hour)

AO arena
11.2022 - Current

Public health and community well-being - Bachelors of Science

University of Bradford
09.2022 -

Crew member

McDonald's
12.2020 - 08.2021
Sonia Oviasogie