Jody Simpson
West Midlands
Summary
A passionate and driven Youth Worker, with extensive experience in mentoring and supporting young individuals, encouraging self-awareness, independence and individuality. Motivated to strengthen self-esteem to help achieve short and long term goals.
Overview
10
10
years of professional experience
Work History
NHS Call Handler
DHU
Oldbury, West Midlands
12.2025 - Current
- Provided empathetic support and information to callers, enhancing patient experience and satisfaction with NHS services.
- Managed inbound calls in a high-volume environment, efficiently handling customer queries and concerns.
- Worked effectively, calmly and proactively under pressure, especially during time-critical situations.
- Made connections and transfers for external calls to appropriate departments.
- Created precise, detailed data records, capturing all relevant information for reliable reference.
- Kept callers calm by delivering a relaxed and friendly approach when dealing with emergencies over the phone.
Senior Care Practitioner
Dimensions Care
Birmingham , West Midlands
11.2023 - 04.2025
- Built solid and trusting rapport with children and families, applying empathetic communication skills
- Monitored progress and documented children's mental and emotional health status to keep care team updated
- Ensuring the safety of the young people in and out the home, by adhering to all health and safety standards and company regulations
Residential Care Worker
Care Tech
Birmingham, West Midlands
02.2019 - 09.2023
- Worked directly with children and young people providing support in a residential setting
- Carried out individual key working sessions and group workshops
- Planned and organized indoor and outdoor activities to strengthen confidence, key skills and overall resilience
- Liaised with social workers, CAMHS, schools and other agencies to help support the continuity of care and development.
- Updated care plans, risk assessments, health and educational documents to ensure needs were met
Volunteer Family Support Worker
Home Start
Birmingham, West Midlands
09.2017 - 01.2019
- Provided practical help and emotional support to families experiencing short and long term difficulties
- Assisted families with parenting skills, budgeting and finding resources in the community
- Enhanced parents understanding of different education and play strategies
- Managed case records, administration and diary commitments
Children's Email Counsellor
Childline
Birmingham, West Midlands
07.2016 - 12.2017
- Provided advice and support to children and young people experiencing various difficulties by email
- Assisted the young people to explore their feelings and options using helping strategies and the childline counselling model
Education
NVQ Level 4 - Children, Young People and Families Practitioner
Apprenticeships & Technical Education
Birmingham2023
NVQ Level 1 - Dyadic Developmental Psychotherapy
Dyadic Developmental Psychotherapy Institute
Worcester2023
NVQ Level 2 - Counselling
City of Wolverhampton College
Wolverhampton, WLV2013
NVQ Level 3 - Sociology and Social Policy
City of Wolverhampton College
Wolverhampton, WLV2013
NVQ Level 2 - English & Maths
City of Wolverhampton College
Wolverhampton, WLV2012
Skills
- Life Skills Development
- Activity Implementation
- Active Listening
- Relationship Building
- Conflict Resolution
- Communication
- Case File Management
- Report Writing
- Counselling
- Patient call handling
- Crisis management
- Empathetic communication
- Customer Service
Timeline
NHS Call Handler
DHU
12.2025 - Current
Senior Care Practitioner
Dimensions Care
11.2023 - 04.2025
Residential Care Worker
Care Tech
02.2019 - 09.2023
Volunteer Family Support Worker
Home Start
09.2017 - 01.2019
Children's Email Counsellor
Childline
07.2016 - 12.2017
NVQ Level 4 - Children, Young People and Families Practitioner
Apprenticeships & Technical Education
NVQ Level 1 - Dyadic Developmental Psychotherapy
Dyadic Developmental Psychotherapy Institute
NVQ Level 2 - Counselling
City of Wolverhampton College
NVQ Level 3 - Sociology and Social Policy
City of Wolverhampton College
NVQ Level 2 - English & Maths
City of Wolverhampton College