JOCHEBED OPPONG
MILTON KEYNES,UNITED KINGDOM
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work history
Retail Assistant
John lewis
Milton Keynes, United Kingdom
09.2024 - 01.2025
- Assisted in stock replenishment, maintained store appearance, promoting a welcoming environment.
- Delivered excellent customer service by answering queries and providing product information.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Boosted sales through suggestive selling techniques.
- Handled cash register operations efficiently, minimising queue lengths at checkouts while maintaining accurate till records.
Finance Work Experience
Handlesbanken
Milton Keynes, United Kingdom
03.2025 - 03.2025
- Assisted senior staff with data analysis tasks to support strategic decision-making and deepen understanding of financial performance indicators.
- Participated in district-wide and team meetings, observing inter-branch coordination and project planning to enhance operational efficiency.
- Gained hands-on experience with account opening procedures, learning the importance of regulatory compliance, accuracy, and data security in everyday banking.
- Completed a mortgage knowledge assessment, solidifying understanding of mortgage types, interest rates, and lending processes.
- Learned to interpret financial statements and distinguish between profit and cash flow, enhancing comprehension of business sustainability.
Finance Work Experience
WiseStart
Milton Keynes, United Kingdom
12.2024 - 12.2025
- Gained hands-on exposure to accounting software such as Xero and FreshBooks during structured training sessions.
- Coordinated effectively with diverse teams to support the successful execution of collaborative finance projects.
- Improved team communication by helping organize regular meetings and contributing to open discussions.
- Presented insights from data analysis tasks in a clear, accessible way for non-technical colleagues.
- Explored career development strategies through career mapping sessions and connected with experienced finance professionals for valuable industry insights.
Volunteer Shop assistant
Barnados
Milton Keynes, United Kingdom
08.2024 - 09.2024
- Supported daily operations through effective inventory management, sales transactions, and merchandise organisation.
- Provided exceptional customer service, including assistance to elderly and less able shoppers, to create a compassionate shopping environment.
- Engaged in targeted promotional activities that increased foot traffic and visibility for the store.
- Maintained an immaculate and organised shop floor to enhance product presentation.
- Facilitated returns and exchanges with empathy, ensuring positive customer relations while upholding Bernardo's mission.
Education
A-Levels - Accounting, Business, ICT
Walton high Brooklands
09.2024 - 09.2024
GCSES - English Language/Literature, Mathematics, Triple Science, Sports Science, Health and Social Care, French, Geography
Walton High Walnut Tree
Skills
- Problem-solving
- Organizational Skills
- Communication
- Leadership
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Dependable and Responsible
- Critical Thinking
Custom
Fashion Stylist
Timeline
Finance Work Experience
Handlesbanken
03.2025 - 03.2025
Finance Work Experience
WiseStart
12.2024 - 12.2025
Retail Assistant
John lewis
09.2024 - 01.2025
A-Levels - Accounting, Business, ICT
Walton high Brooklands
09.2024 - 09.2024
Volunteer Shop assistant
Barnados
08.2024 - 09.2024
GCSES - English Language/Literature, Mathematics, Triple Science, Sports Science, Health and Social Care, French, Geography
Walton High Walnut Tree
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