Summary
Overview
Work History
Education
Skills
Software
Languages
Work Preference
Work Availability
Timeline
Generic

Ajay Matel

London

Summary

Results-driven professional with 16 years of experience in project management, operations, and business analysis across diverse industries. Demonstrated expertise in leading teams, optimizing processes, and delivering projects on time and within budget. Recently earned an MBA with distinction from the University of West London and completed a Business Analyst foundation course. Proven ability to drive business growth, improve efficiency, and implement strategic initiatives. Seeking to leverage extensive experience and academic achievements in a challenging role to contribute to organizational success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Retail Assistant

Holland & Barrett
6 2024 - Current
  • Collaborated effectively with team members to achieve and exceed store goals
  • Enhanced customer satisfaction through compassionate and consultative service
  • Maintained a positive attitude and driven nature, contributing to a dynamic work environment
  • Demonstrated strong passion and enthusiasm for the company’s products
  • Utilized basic IT skills to efficiently operate in-store technology and systems.

Customer Assistant – GM Customer Assistant

Marks and Spencer’s
03.2023 - 01.2024
  • Guided customers to suitable credit card options by understanding their needs and sharing financial knowledge, enabling informed decision-making
  • Consistently exceeded sales targets through persuasive communication and a solution-oriented approach
  • Built and maintained long-term client relationships through empathy and exceptional customer service
  • Analysed customer behaviour and preferences to contribute to enhanced customer experiences.

Production Operative

Wagamama
12.2022 - 03.2023
  • Managed inventory and placed orders to meet production targets efficiently
  • Maintained high-quality standards and adhered to health and safety regulations in food preparation
  • Supported team members in a fast-paced environment, ensuring seamless process flow through effective communication.

Client Servicing Executive

SGS & CO Pvt. Ltd
11.2021 - 09.2022
  • Coordinated action plans with clients, production, and design teams to ensure timely delivery of projects
  • Addressed and resolved client concerns promptly and professionally, fostering long-term relationships
  • Assisted teammates to maximize productivity and ensure successful job completion
  • Analysed client feedback to enhance service delivery and improve client satisfaction.

Senior Team Leader

Enecpt Premedia Pvt. Ltd.
05.2014 - 09.2021
  • Led the Planning and Delivery Team, coordinating client communication, production, and design for seamless project execution
  • Managed client queries across multiple regions, building and maintaining lasting relationships
  • Ensured timely project delivery by guiding teams and sharing comprehensive product knowledge
  • Analysed sales data and market trends to make informed strategic decisions and recommendations.

Art-working Executive

Comart One Pvt. Ltd.
12.2013 - 04.2014
  • Trained and mentored teams to maximize performance through effective knowledge sharing
  • Consistently exceeded customer service expectations by understanding and resolving issues promptly
  • Managed high-volume order fulfillment and conducted technical troubleshooting efficiently
  • Generated detailed reports on team performance and analysed customer feedback to drive improvements.

Customer Service Team Leader

Lionbridge Pvt. Ltd.
05.2013 - 11.2013
  • Coordinated cross-departmental projects to ensure seamless execution within established timelines
  • Developed and maintained client relationships through responsive communication and effective query resolution
  • Managed remote support teams operating across diverse time zones
  • Conducted competitor analysis to identify market trends and uncover opportunities.

Senior Executive

Vakils Premedia Pvt. Ltd.
12.2009 - 05.2013
  • Managed daily artwork updates, ensuring high quality and operational efficiency
  • Optimized processes and achieved goals by fostering a high-performing business culture
  • Ensured product quality through regular inspections and rigorous quality control measures
  • Collaborated with marketing teams to plan and execute successful promotional events.

Junior Field Executive

Lifestyle
01.2008 - 10.2009
  • Delivered accurate product information to maximize customer satisfaction
  • Collaborated with colleagues to achieve both individual and team goals
  • Fostered courteous and professional relationships with clients and colleagues.

Education

BCS – Business Analyst Foundation -

BCS – Chartered Institute for IT
London, UK

Master’s in Business Administration – Distinction - undefined

University of West London
London, UK

Bachelor of commerce: Accounts - undefined

University of Mumbai
Mumbai, India

Skills

English

Software

Adobe Illustrator

Adoble Photoshop

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Languages

Hindi
Native language
English
Upper intermediate
B2

Work Preference

Work Type

Full TimeInternship

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsPersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Assistant – GM Customer Assistant

Marks and Spencer’s
03.2023 - 01.2024

Production Operative

Wagamama
12.2022 - 03.2023

Client Servicing Executive

SGS & CO Pvt. Ltd
11.2021 - 09.2022

Senior Team Leader

Enecpt Premedia Pvt. Ltd.
05.2014 - 09.2021

Art-working Executive

Comart One Pvt. Ltd.
12.2013 - 04.2014

Customer Service Team Leader

Lionbridge Pvt. Ltd.
05.2013 - 11.2013

Senior Executive

Vakils Premedia Pvt. Ltd.
12.2009 - 05.2013

Junior Field Executive

Lifestyle
01.2008 - 10.2009

Retail Assistant

Holland & Barrett
6 2024 - Current

BCS – Business Analyst Foundation -

BCS – Chartered Institute for IT

Master’s in Business Administration – Distinction - undefined

University of West London

Bachelor of commerce: Accounts - undefined

University of Mumbai
Ajay Matel