Jocelyn Morris
Woodley
Summary
Passionate Coupa Operations Support Analyst with strengths in process optimisation and user training. Enhances system adoption through effective communication and relationship management. Drives continuous improvement by collaborating with stakeholders and implementing user feedback.
Overview
1
1
Certification
15
15
years of professional experience
Work History
S2C Coupa Operations Support Analyst
HSBC UK
09.2023 - Current
- Support HSBC with the Coupa system and Source to Contract process adoption within Global Procurement.
- Maintaining and improving process documentation and training materials to support end users in following best practice.
- Designing and delivering eAuction strategies to drive millions in savings for HSBC
- Translating end-user requirements into functional requirements within Coupa and supporting delivery.
- Managing the relationship with offshore resources to strategise on driving Coupa adoption, process adherence, and aligning targets.
- Delivering training and individual support to end users.
- Leading regular internal forums with users to seek feedback, share best practice, and provide process updates.
- Work with Coupa Product Leads to share improvement ideas, and drive a meaningful roadmap for Coupa releases.
- Lead an external Customer Forum to discuss feedback, share best practice, and align priorities with other Coupa customers.
- Review and testing of Coupa Releases for Source to Contract
Coupa Configuration Manager
John Lewis Partnership
11.2020 - 09.2023
- Support the deployment of the Coupa Implementation Project for JLP (Started Nov 2020 and was still ongoing when I left)
- Responsible for managing and maintain the Coupa platform for the John Lewis Partnership for processes within the Source to Pay cycle, including Sourcing, Risk Assessment, Contracting, Catalogues, and Invoicing.
- Resolve end-user queries and provide technical support via an online ticket system.
- Develop and deploy new configuration requirements as part of both the ongoing Coupa Project Deployment and new BAU Change requests.
- Co-ordinate Release Impact Analysis, User Acceptance Testing and Change Impact (3 Coupa Releases per year).
- Develop relationships with Key Stakeholders both internally and externally to align goals and processes.
eSourcing Manager
John Lewis Partnership
01.2018 - 11.2020
- Improving the user experience in our eSourcing platform by creating efficiencies within the existing tool.
- Creation and delivery of training Material for end users.
- Driving Continuous Improvement by engaging with Procurement department and channeling ideas when working with the supplier to upgrade or add new system functions/ uses.
- Supplier Relationship Management with eSourcing platform providers.
- Configuration of Curtis Fitch and Docusign to meet Business requirements, including User maintenance.
- Delivery of eAuctions in collaboration with the Category Managers to drive efficiencies and savings benefits.
Procurement Coordinator: Retail, Distribution & Property
John Lewis Partnership
06.2015 - 01.2018
Various roles
John Lewis Partnership
10.2011 - 06.2015
Education
Photography, English Language, Film studies, Psychology
The Henley College
01.2019
Skills
- Organised/ Structured
- Logical mindset
- Strong Communication
- Inquisitive and adaptable to change
- Passionate about delivering a high quality service
- Goal orientated
- Process documentation
- System Admininstration
- User training
- Stakeholder engagement
- Technical support
- Coupa configuration
- User acceptance testing
- Continuous improvement
- Process optimisation
- Solution delivery
Hobbies and Interests
- Walking with my dogs
- Travelling to new places
- Tennis, Kickboxing and aerobics
- Seeing family/ friends
- Theatre shows
Certification
- MCIPs
Timeline
S2C Coupa Operations Support Analyst
HSBC UK
09.2023 - Current
Coupa Configuration Manager
John Lewis Partnership
11.2020 - 09.2023
eSourcing Manager
John Lewis Partnership
01.2018 - 11.2020
Procurement Coordinator: Retail, Distribution & Property
John Lewis Partnership
06.2015 - 01.2018
Various roles
John Lewis Partnership
10.2011 - 06.2015
Photography, English Language, Film studies, Psychology
The Henley College