Ellie Butler
East Cowes,Isle of Wight
Summary
Detail-oriented Senior Care and Support Worker with experience supporting vulnerable adults in Extra Care settings and providing administrative and operational support to senior leadership. Known for strong organisational skills, reliability, and the ability to manage multiple priorities in fast-paced environments.
Proficient in coordinating care delivery, maintaining accurate records, handling confidential communications, and supporting governance and compliance processes. Experienced in minute-taking for multidisciplinary meetings, safeguarding procedures, and contributing to person-centred care planning. Qualified in Business Administration, with a strong foundation in data analysis, and supporting strategic decision-making through data-driven insights.
I bring frontline care experience, excellent communication skills, and a commitment to promoting mental health, wellbeing, and inclusion within the community.
Overview
5
5
years of professional experience
Work history
Senior Care and Support Worker
Southern Housing
Ryde, Isle of Wight
04.2025 - Current
- Lead daily care delivery within an Extra Care environment, supporting older adults with varying levels of physical, emotional, and cognitive needs to live independently with dignity and choice.
- Line Manage and support care staff, ensuring consistent, high-quality care and adherence to person-centred support plans.
- Conduct risk assessments, care planning, and reviews in collaboration with residents, families, and multidisciplinary teams.
- Administer or oversee the safe administration of medication, ensuring compliance with policies and procedures.
- Coordinate shift planning and rotas, ensuring adequate staffing levels and continuity of care.
- Act as a point of contact for families, healthcare professionals, and external agencies, promoting effective communication and integrated support.
- Promote residents’ independence and wellbeing, encouraging participation in social, physical, and therapeutic activities.
- Maintain accurate and timely records including daily logs, incident reports, and health-related documentation in line with regulatory and organisational standards.
- Respond to emergencies and safeguarding concerns, ensuring immediate and appropriate action is taken in line with policies.
- Mentor and coach junior care staff, supporting professional development and ensuring compliance with training and regulatory requirements.
- Ensure that all care delivery meets CQC standards and reflects best practice in adult social care.
Junior Data & Insights Analyst - Secondment
Catch22
London, United Kingdom
10.2023 - Current
- Analysing and evaluating diverse datasets to contribute to the generation of performance insights, ensuring alignment with organisational objectives.
- Supporting the creation of analytical products, including models, dashboards, and comprehensive reports, tailored to specific briefs and organisational needs.
- Researching data, technology, and third-sector industries to identify and implement new techniques and best practices, enhancing performance measurement and management processes.
- Producing engaging dashboards and reports for both internal and external stakeholders, ensuring clarity and relevance of information presented.
- Establishing strong relationships with internal and external stakeholders, collaboratively identifying challenges and providing evidence-based solutions through hypothesis-driven data analysis.
- Contribute to insight reports that provide evidence-based recommendations, aligning with organisational goals and facilitating effective decision-making across the organisation.
Training Coordinator
Catch22
London, United Kingdom
05.2023 - Current
- Proven history of enhancing organisational expansion by streamlining onboarding procedures and upholding compliance standards through record maintenance. Achieved a notable increase in compliance rates from 50% to 80%.
- Skilled in collaborating with Assistant Directors, Senior Operations Managers, and Team Leaders to develop and refine training courses that will enhance performance strategies and practices tailored to organisational objectives.
- Proficient in managing training-related budgets, facilitating communication with internal and external stakeholders, and optimising the delivery of training initiatives.
- Experienced in promoting diversity and facilitating collaboration across organisational hubs to identify and capitalise on cross-functional training opportunities.
- Ensuring effective communication, strategic planning, and producing insightful reports on performance metrics, facilitating evidence-based decision-making across the organisation.
Admin & Data Analyst
Catch22
Southampton, Hampshire
08.2021 - Current
- Proactively supported a dynamic team consisting of 2 Team Leaders and 8 Wellbeing Practitioners as an Administrative and Data Analyst.
- Excelled in data analysis and administration, ensuring precise performance tracking and timely stakeholder communication.
- Adeptly managed staff calendars and schedules, optimising team time management for efficient service delivery.
- Played a vital role in monthly performance reporting, proficiently collating and analysing data to provide actionable insights for management decision-making.
- Efficiently handled invoice management, fostering transparent communication with suppliers and upholding contractual obligations.
- Spearheaded the development of data sharing agreements as the lead for the South Central region, enhancing performance outcomes for service users through strategic partnerships.
- Demonstrated expertise in meeting performance data requirements, exploring optimal data presentation approaches, and conducting thorough analysis to drive performance improvement.
- Contributed to the creation of a quarterly performance newsletter for staff members, delivering updates and promoting a culture of performance excellence across the Justice & Education hub.
- Accurately took minutes for senior-level meetings, team meetings and internal investigations. Ensuring precise documentation and clear communication of outcomes and action points.
Care Coordinator
Southern Housing
, Isle of Wight
06.2024 - 04.2025
- Led the creation of weekly rotas to ensure all care calls were scheduled to meet the needs of residents.
- Coordinated staffing across three schemes, supporting the management of a team of 30 to ensure coverage and fulfilment of required hours.
- Assisted Senior Management by taking meeting minutes, distrubuting agendas, issuing past minutes, and booking appropritae meeting rooms.
- Responded efficiently to daily changes in care support packages, ensuring seamless service delivery.
- Matched patients' service needs with qualified care workers to provide high-quality care.
- Maintained confidential documentation in accordance with data protection regulations.
- Liaised with health care professionals social workers, and case managers to deliver the highest standard of care to residents.
- Promoted independence and positive wellbeing when working with vulnerable adults.
Care and Support Worker
Southern Housing Group
Newport, Isle of Wight
03.2020 - 07.2021
- Experienced in catering to the diverse needs of clients with mental health illnesses, adept at managing challenging behaviours to facilitate independent living.
- Holds the Care Certificate and has furthered knowledge through a distance learning course on Mental Health Awareness.
- Proven ability to build strong relationships and collaborate with families, friends, and professionals, enhancing the effectiveness of care plans.
Education
Level 3 Apprenticeship - Level 3 Business Administration
Highfield Qualifications
London 11.2021 - 10.2023
Bachelor of Science - Criminology and Criminal Justice
University of Portsmouth
Portsmouth 04.2001 -
A-Levels - Sociology, Psychology and Chemistry
Cowes Enterprise College, An Ormiston Academy
Cowes 09.2016 - 06.2018
GCSEs - 11 GCSEs, including B's in English, Maths and Science
Cowes Enterprise College, An Ormiston Academy
Cowes 09.2014 - 09.2016
Skills
- Skilled Training and Care Coordinator with a strong background in data handling and analysis ensuring compliance with regulatory standards and optimising methodologies for efficiency
- Experience in managing confidential information in accordance with the Data Protection Act with a focus on maintaining privacy and security
- Proficient in preparing comprehensive organisational performance reports and utilising Power BI and advanced excel skills for data analysis and visualisation
- Knowledge in performance management principles including creating personal development plans and implementing SMART goals for effective monitoring and improvement
- Demonstrated ability to manage workloads efficiently and meet conflicting deadlines while delivering high quality results
- Proficient multitasker capable of handling multiple priorities simultaneously and delivering structured well organised reports to support senior decision-making on time
- Organised and forward thinking, able to work autonomously and meet objectives under pressure
- Confident contributor within cross functional teams, comfortable collaborating with staff from various departments Value the benefits of teamwork and adept at integrating seamlessly within diverse teams
- Possess a keen eye for detail, ensuring precision and accuracy in all tasks undertaken
- Autonomous worker with the ability to initiate and lead tasks and projects independently Proactive problem solver, adept at identifying and addressing issues before they escalate
- Thrive in fast paced, decentralised team environments, quickly adapting to changing priorities Able to learn and understand new concepts rapidly, pivoting as needed to meet evolving demands
Timeline
Senior Care and Support Worker
Southern Housing
04.2025 - Current
Care Coordinator
Southern Housing
06.2024 - 04.2025
Junior Data & Insights Analyst - Secondment
Catch22
10.2023 - Current
Training Coordinator
Catch22
05.2023 - Current
Level 3 Apprenticeship - Level 3 Business Administration
Highfield Qualifications
11.2021 - 10.2023
Admin & Data Analyst
Catch22
08.2021 - Current
Care and Support Worker
Southern Housing Group
03.2020 - 07.2021
A-Levels - Sociology, Psychology and Chemistry
Cowes Enterprise College, An Ormiston Academy
09.2016 - 06.2018
GCSEs - 11 GCSEs, including B's in English, Maths and Science
Cowes Enterprise College, An Ormiston Academy
09.2014 - 09.2016
Bachelor of Science - Criminology and Criminal Justice
University of Portsmouth
04.2001 -
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