Joao Leitao

* Manage vehicle stock presentation and organisation across a high-volume forecourt, supporting stock rotation and site readiness

* Update internal stock systems and support site-wide inventory audits with strong attention to detail

* Coordinate with sales and logistics teams to ensure accurate vehicle availability and smooth handovers

Transported vehicles and parts between branches to support operational requirements.

* Delivered vehicles for MOT appointments, external repair or maintenance work.

Inspected part exchange vehicles to assess overall condition, identifying cosmetic and mechanical issues

• Recorded accurate vehicle condition reports to support underwriting and valuation processes.

• Assisted in evaluating vehicle suitability for resale based on company standards.

• Updated internal systems with vehicle information, inspection findings, and relevant documentation.

• Coordinated vehicle movements to ensure efficient processing on site or to Auction using Eva, Auto trader, V-check and HPI.

• Worked closely with the sales teams to maintain smooth operational workflow.

• Identified damage, wear, and defects affecting vehicle valuation and resale potential.

* Sourced and negotiated vehicle purchases using CAP pricing and Auto Trader data to secure competitive market pricing

* Prepared regular procurement and performance reports for management, tracking KPIs and cost savings

* Evaluated vehicle conditions and profit margins to support purchasing decisions and aftersales readiness

* Managed full inbound and outbound sales cycle entirely via phone and digital channels with no in-person customer interaction, demonstrating strong remote working discipline and self-management

* Used CRM software (Salesforce) to manage pipeline, track leads, follow up on warm and cold prospects, and maintain accurate records

* Consistently met and exceeded monthly revenue targets and KPIs through objection handling, upselling, and cross-selling techniques

* Resolved customer queries with a first-contact resolution mindset, maintaining high CSAT scores and adherence to SLAs

* Processed finance applications and maintained financial databases with high attention to detail and data accuracy

• Managed inbound customer enquiries regarding vehicle sales, finance, and appointments.
• Resolved customer queries and complaints while delivering excellent service.
• Supported junior advisors with escalated cases and day-to-day guidance.
• Maintained accurate customer records using internal systems.
• Worked with sales and operational teams to ensure a smooth customer experience.
• Assisted in training new team members and achieving team targets.