Sanni Adeolu
Gainsborough
Summary
Highly motivated and results-driven professional with extensive experience in warehouse operations, seeking an opportunity to excel as a Team Leader. Demonstrates deep understanding of inventory management, logistics, and team coordination, successfully overseeing daily warehouse functions while ensuring optimal productivity and safety. Thrives in fast-paced settings, possessing excellent problem-solving skills and the ability to make quick, effective decisions under pressure. Strong communication skills foster a collaborative team culture, ensuring smooth and efficient warehouse operations.
Overview
22
22
years of professional experience
Work History
Senior Warehouse Operative
LIDL
10.2023 - Current
- Performing general warehouse duties, order picking, promoting and ensuring high warehouse standard in in line with company Health and safety guidelines
- Setting up and closing the shift, including detailed shift handover for incoming shifts
- Promoting efficient working methods and highlighting inefficiencies
- Assisting Line Managers with daily shift management
- Adequately supporting warehouse operative training and mentoring
- Promoting a positive and motivational working environment and effective, efficient teamwork
- Identifying and resolving inventory issues related to stock levels by applying inventory control methods
Customer Service Advisor
SAINSBURYS ARGOS
07.2013 - Current
- Being the first point of contact for customers, providing them with the highest service standards to ensure the company has a good reputation and making sure every customer leave with a broad utmost satisfaction
- Selling financial products (products insurance and Argos's card to customers)
- I utilise relationship building skills to get to the heart of customers’ needs by providing excellent service and maximizing opportunities for cross selling and up selling
- Processing customers’ orders on till and also dealing with returns and complaints
- Organising, preparing and arranging promotional materials and shop floor display
- Ensuring stock deliveries are put away correctly using the voxware voice and AURA system
- Dealing with all customer complaints in a professional and courteous manner
- Operating the till and accurately handling cash, credit / debit card and voucher payments
- Demonstrating knowledge of relevant system products, process and procedure while delivering excellent customer service
- Store’s colleague employee of the year 2018 and 2019
- Nominated among top 5 Customer service Advisor in Lincolnshire for 2018
- Awarded 2018 colleague hero for East Division
- South Yorkshire and Lincolnshire colleague hero award 2019
- Meeting and exceeding weekly target of selling product care insurance and Argos's card thereby maximising profit for the company (nicknamed the financial King)
Warehouse Operative
LIDL
06.2022 - 09.2023
- Picking orders accurately and maintaining pace using the Lydia voice headset system
- Put together pallets and shrink wrap securely
- Applying best safety practice across all picking and stacking task, consistently adhering to warehouse safety policies
- Maintaining neat, clean and orderly work area to promote a safe working environment
- Safely operating all warehouse equipment's including OPT trucks
Customer Relations Advisor – Complaints Officer
LINCOLNSHIRE COUNTY COUNCIL
11.2021 - 06.2022
- Acted as the key point of contact for Complainants
- Receiving and processing information on the telephone or in writing from members of the public, Councillors or MPs who wish to make a complaint about a service delivered by or on behalf of Lincolnshire County Council
- Answered telephone calls, received emails and letters from members of the public, council officers, Councillors, MP's and other public bodies
- Resolved Customer complaints via telephone and emails
- Provided guidance to complainants and enquirers in relation to relevant procedures and signposted complaints to the relevant services within Lincolnshire County Council or outside the authority to enable the complainants receive early resolution
- Ensured that details of all cases were recorded on bespoke council systems with accuracy and attention to detail, review of cases with an 'open' status, actively seeking updates from service managers to ensure statutory and non-statutory requirements and timescales for complaints are met
- Collaborated with relevant service managers associated with the complaints, collated information and responses to ensure it met statutory and corporate requirements prior to providing complainant with effective resolution
- Ensured secure handling of confidential data and information to comply with the Councils policies and Data Protection Act/GDPR legislation
Warehouse Operative
DHL UK
07.2010 - 06.2013
- Worked in a fast-paced distribution environment, duties include
- Fast and accurate sorting of mails according to postcode in the post room
- Scanning of parcels
- Manual loading / offloading of heavy parcels up to 25kg into trucks
- Repackaging of damaged mails and parcels
- Providing on-site logistical support
Customer Service Officer
OCEANIC BANK PLC
09.2006 - 08.2009
- Providing first class personalised customer services to Oceanic personal banking customers in relation to their banking transactions and account enquires in the customer service department
- I ensure that customers are dealt with in accordance with compliance and regulatory requirements
- Opening new account for customer – current, saving, business and domiciliary
- I acted as the principal point of contact for customers on a day-to-day transaction on personal accounts in a professional manner
- Demonstrated an understanding of banking practices while introducing financial products and services to clients
- I ensure that correct KYC/KYB is conducted prior to boarding new customers
- I serve as a valued resource to team members and colleagues by sharing knowledge, information and best practices
- Answering customer queries on telephone and face to face
Customer service
EMERALD STORE
03.2003 - 08.2006
- Approaching customers and politely asking questions to understand their needs
- Keeping the shop clean and tidy at all times
- Receiving deliveries, unpacking and re-shelving or storing stock
- Involved in regular stock checks and stock takes
- Being vigilant at all times to help minimise stock loss through theft, loss or damage
- Ensuring all Health & Safety procedures are effectively carried out
- Skills acquired- Customer's service delivery skills, good persuasion skills
Education
M.sc - International Business
University of Hertfordshire
Hatfield, UK01.2012
B.sc - Business Administration
Lagos State University
Lagos, Nigeria01.2005
Ordinary National Diploma OND - Mass Communication
Ogun State Polytechnic
Nigeria01.1997
Grades -
Festac Grammar School
Lagos, Nigeria01.1995
Skills
- Proactive problem solving
- Microsoft Office
- Word
- Excel
- Interpersonal communication
- Positive attitude
- Teamwork
- Complaint handling
- Calm under pressure
Job Proficiency Skills
- Proactive and able to use initiative with a common sense approach to solving problems
- Proficient in use of computer (Microsoft office, Word & Excel)
- Strong interpersonal communication skill (oral and written English)
- Positive attitude, energetic approach and self-motivated.
- Ability to work as a part of a team
- Ability to handle complaints and keep calm when dealing with challenging situations
Hobbies and Interests
- Socialising with friends
- Travel enthusiast
- Playing snooker
- Running
Accomplishments
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Senior Warehouse Operative
LIDL
10.2023 - Current
Warehouse Operative
LIDL
06.2022 - 09.2023
Customer Relations Advisor – Complaints Officer
LINCOLNSHIRE COUNTY COUNCIL
11.2021 - 06.2022
Customer Service Advisor
SAINSBURYS ARGOS
07.2013 - Current
Warehouse Operative
DHL UK
07.2010 - 06.2013
Customer Service Officer
OCEANIC BANK PLC
09.2006 - 08.2009
Customer service
EMERALD STORE
03.2003 - 08.2006
M.sc - International Business
University of Hertfordshire
B.sc - Business Administration
Lagos State University
Ordinary National Diploma OND - Mass Communication
Ogun State Polytechnic
Grades -
Festac Grammar School
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