Summary
Overview
Work History
Education
Skills
Timeline
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Joanne Whittles

Warrington,Cheshire

Summary

Customer Service Professional experienced in fostering connections with diverse individuals and providing empathetic support during challenging times. Demonstrated strong communication skills and composure under pressure, ensuring reliable assistance for both service users and colleagues. Committed to enhancing customer care through adaptability and a positive approach.

Overview

9
9
years of professional experience

Work History

Community Healthcare Assistant

Heart To Heart Care NW
Warrington, Cheshire
07.2017 - 01.2026
  • Delivered end-of-life care with compassion, respecting clients' wishes and providing comfort.
  • Developed trusting relationships with service users and advocated on their behalf.
  • Provided emotional support and companionship, significantly enhancing the quality of life for those in care.
  • Maintained client's well being by providing both emotional and physical support, as well as going the extra mile to assist needs.
  • Worked with respect and kindness, maximising patient dignity and independence.
  • Adapted communication methods to suit the needs of clients with varying abilities.
  • Used exceptional communication abilities to build and nurture positive, professional relationships with service users.
  • Trained new staff on care procedures and policies, promoting a high standard of service.
  • Provided flexible working patterns to best meet evolving requirements of patients in care.
  • Maintained comprehensive client records, documenting care provided, progress, and any changes in condition.
  • Collected patient prescriptions and dosette boxes, carefully checking medications received were accurate and complete.
  • Attended regular development training to stay updated on health care best practices and emergency procedures.
  • Provided kind companionship to clients, minimising feelings of loneliness and isolation.

Education

NVQ Level 2 - Health and Social Care

Workplace
01-2003

GCSEs - English

The Grange Secondary School
Stourbridge, DUD
01-1986

GCSEs - Maths

The Grange Secondary School
Stourbridge, DUD
01-1986

GCSEs - Art

The Grange Secondary School
Stourbridge, DUD
01-1986

Skills

  • Customer service excellence
  • Empathy towards service users
  • Multitasking efficiency
  • Customer communication
  • Decision making
  • Time-management
  • Time efficiency
  • Punctuality and reliability
  • Calm and positive demeanour
  • Multitasking efficiency
  • Emotional resilience
  • Positive attitude
  • Multitasking efficiency

Timeline

Community Healthcare Assistant

Heart To Heart Care NW
07.2017 - 01.2026

NVQ Level 2 - Health and Social Care

Workplace

GCSEs - English

The Grange Secondary School

GCSEs - Maths

The Grange Secondary School

GCSEs - Art

The Grange Secondary School
Joanne Whittles