Sarah WOAKES
Healthcare Assistant/Administrator
Basingstoke,Hampshire
Summary
Excellent interpersonal skills with an ability to establish and develop customer and colleague relationships. Self-motivated, resourceful, pay particular attention to detail, able to work independently or integrate well into a team. Computer literate. Healthcare Assistant who works under guidance of other healthcare professionals office based and in the community to aid with clinical duties, observe and monitor patients, promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner who adapts easily to new challenges.
Overview
34
34
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Community Healthcare Assistant
Southern Health Foundation Trust
Basingstoke, HAM
01.2018 - Current
- Responsible for various aspects of care in the community
- Observed, monitored and recorded patients' conditions by taking temperatures, pulse, respirations, blood pressure and weight
- Completed MUST and BRADENs
- Communicated with patients, relatives and care workers
- Assisted with clinical duties, such as wound care, blood glucose monitoring and insulin administration, stitches removal, compression bandaging and catheter care
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Personal care including infection prevention and control, food, personal hygiene and overall reassurance, comfort and safety, including pressure relieving advice
- Promoted positive mental/physical/nutritional health with patients
- Ordered and checked supplies/prescriptions
Care Support Worker
St Michael’s Home Care
Basingstoke, HAM
02.2016 - 12.2018
- Responsible for personal care in client’s own home
- Assisted service users to meet basic hygiene needs, move using handling aids, domestic duties and nutritional needs
- Undertook shopping needs and prescription collection
- Administered, prompted and supervised medication
- Kept basic written, factual records of service users care, noting any changes at every visit
- Encouraged service users to be independent
- Verbally reported any changes, concerns or dangers at service user’s homes
- Responded to any emergency situations in line with company policy
- Worked in accordance to company health and safety policies and procedures
- Treated all information confidentially respecting service user’s confidentiality
- Awarded Carer of the Month
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Domiciliary Care Worker
Allied Healthcare
Southampton, Hampshire
10.2014 - 02.2016
- Responsible for personal care in client’s own home
- Assisted service users to meet basic hygiene needs, move using handling aids, domestic duties and nutritional needs
- Undertook shopping needs and prescription collection
- Administered, prompted and supervised medication
- Kept basic written, factual records of service users care, noting any changes at every visit
- Encouraged service users to be independent
- Verbally reported any changes, concerns or dangers at service user’s homes
- Responded to any emergency situations in line with company policy
- Worked in accordance to company health and safety policies and procedures
- Treated all information confidentially respecting service user’s confidentiality.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Intelligence Administrator
National Crime Agency
Bramshill
09.2005 - 08.2014
- Responsible for processing case papers for analysis
- Vetted case papers against criteria, referring non-criteria cases to the Office Manager
- Prepared Ah hoc and Preliminary analysis cases for senior analysts
- Input case papers onto a Client Management System database
- Scanned and filed case papers electronically to Tokairo
- Filed paper copies of case files awaiting outstanding material
- Produced case files ready for analysis
- Exceeded daily target of 10 cases
- Adhered to policies and procedures for restricted and confidential information
- Additional duty - Fire Marshall
- Coordinated with other intelligence agencies to share information and resources.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
Domiciliary Care Worker
Allied Healthcare
Basingstoke, Winchester
05.2012 - 05.2013
- Responsible for personal care in client’s own home
- Assisted service users to meet basic hygiene needs, move using handling aids, domestic duties and nutritional needs
- Undertook shopping needs, pension collection and prescription collection
- Administered, prompted and supervised medication
- Kept basic written, factual records of service users care, noting any changes at every visit
- Encouraged service users to be independent
- Verbally reported any changes, concerns or dangers at service user’s homes
- Responded to any emergency situations in line with company policy
- Worked in accordance to company health and safety policies and procedures
- Treated all information confidentially respecting service user’s confidentiality
- Completed a 12-week common induction course.
Freelance web event typist
Hugo Fox, Kingsclere, Hampshire Constabulary
Kingsclere, HAM
05.2012 - 05.2013
- Responsible for uploading events to their website
- Researched all types of military events in southern England
- Created events using a snipping tool to copy pictures and logos, seeking appropriate permission as required and linking originating websites
Smart Card Technician
Agency
Winchester, HAM
03.2005 - 04.2005
- Responsible for producing and activating ID cards
- Produced smart cards using a Fargo printer and laminator
- Activated smart cards with card reader management software designed by Activcard
- Linked card information to a Diamond II database.
Fund Administrator
State Street Corporation
Basingstoke
09.2004 - 02.2005
- Responsible for producing financial accounts and yields
- Typeset financial accounts for Schroeder’s manager’s reports
- Completed monthly and weekly reconciliation of trial balance to daily price, with supporting schedules.
Business Administrator
Keydata Investment Services Ltd
Reading
10.2001 - 09.2004
- Responsible for processing new business and transfer applications; including company/trustee applications, SIPPs and SSASs
- Vetted new applications in the post room, as and when required
- Followed anti money laundering procedures, passed in-house test with 97%
- Processed new business applications using a ‘scanning and indexing’ system
- Ad hoc duties included writing letters, answering and making telephone calls to clients and Independent Financial Advisers
- Re-designed file front sheets, provided information relevant for data capture
- Performed monthly quality audit on files
- Collated missing information, maintained and updated records.
Business Administrator
Prudential Ltd
Reading
11.1996 - 09.2001
- Responsible for processing field staff commission payments
- Contributed to the accreditation of ISO 9001 by writing new procedures
- Improved quality standards by reviewing procedures
- Managed performance by setting goals and objectives
- Improved client relations by attending a customer care skills course
- Developed people skills by attending an interpersonal skills course
- Adhered to policies and procedures for restricted and confidential information.
Packer/Driver
Cottage Loaf Bakery
Reading
11.1992 - 12.1996
- Responsible for making up and delivering customer’s orders
- Achieved daily targets for delivery times
- Maintained vehicle to roadworthy standard
- Demonstrated ability to plan cost efficient routes.
Multi-Drop Driver
Scrumptious Sandwiches
Reading
07.1996 - 09.1996
- 20 drops, summer job
- Responsible for delivering sandwiches around the south coast of England
- Achieved daily targets for delivery times
- Maintained vehicle at the appropriate level for temperature-controlled deliveries
- Demonstrated ability to plan cost effective routes
- Left the work environment to study at college, offered a place at Reading University to study Speech Therapy.
Sales Assistant
Safeway
Reading
03.1994 - 08.1995
- Responsible for dry-cleaning and photo processing
- Received Employee of the Month for excellent customer service
- Acquired training in dry cleaning and photo processing
- Marketed ABC loyalty card in-store promoting cost saving benefits to customers
- Completed customer orders within the time allocated
- Member of the social committee.
News Shop Supervisor
Sainsburys Savacentre
Reading
03.1990 - 02.1991
- Responsible for running the News Shop, supporting the Manager
- Supervised a team of 5 staff
- Delegated tasks on a daily basis
- Processed and scheduled computerised stock orders
- Organised stock deliveries and related paperwork
- Various jobs from 1983
Education
Certificate in Principles of Dementia Care -
01.2012 - 12.2013
Business Administration Level 2 -
09.2010 - 09.2011
Financial Planning Certificate Part 1 -
01.2002 - 01.2002
Higher Education -
09.1995 - 07.1996
Awarded Merit for Access course 75%
GCSE Maths C
Diploma - Child Day Care
09.1993 - 09.1994
O levels -
09.1983 - 09.1984
English C
Geography C
Eng Lit B
Skills
Healthcare delivery systems
Community-based planning
Community safety
Community partnerships
Healthcare experience
Community health
Community program coordination
Community resources
Office administration
Information security
Relationship building
Documentation and control
Letter preparation
Administrative support
Records management
Filing and data archiving
Time management
Customer and client relations
Business administration
Internal communications
Recordkeeping
Timeline
Community Healthcare Assistant - Southern Health Foundation Trust
01.2018 - Current
Care Support Worker - St Michael’s Home Care
02.2016 - 12.2018
Domiciliary Care Worker - Allied Healthcare
10.2014 - 02.2016
Domiciliary Care Worker - Allied Healthcare
05.2012 - 05.2013
Freelance web event typist - Hugo Fox, Kingsclere, Hampshire Constabulary
05.2012 - 05.2013
Allied Healthcare - Certificate in Principles of Dementia Care,
01.2012 - 12.2013
NVQ - Business Administration Level 2,
09.2010 - 09.2011
Intelligence Administrator - National Crime Agency
09.2005 - 08.2014
Smart Card Technician - Agency
03.2005 - 04.2005
Fund Administrator - State Street Corporation
09.2004 - 02.2005
City & Guilds - Financial Planning Certificate Part 1,
01.2002 - 01.2002
Business Administrator - Keydata Investment Services Ltd
10.2001 - 09.2004
Business Administrator - Prudential Ltd
11.1996 - 09.2001
Multi-Drop Driver - Scrumptious Sandwiches
07.1996 - 09.1996
Reading College of Arts and Technology - Higher Education,
09.1995 - 07.1996
Sales Assistant - Safeway
03.1994 - 08.1995
International Correspondence School - Diploma, Child Day Care
09.1993 - 09.1994
Packer/Driver - Cottage Loaf Bakery
11.1992 - 12.1996
News Shop Supervisor - Sainsburys Savacentre
03.1990 - 02.1991
Michael Hall School - O levels,
09.1983 - 09.1984