Joanne Jones
Ledbury,Herefordshire
Summary
Dedicated professional with a strong foundation in fostering inclusive and supportive environments for individuals from diverse backgrounds, including vulnerable populations. Demonstrates exceptional communication skills, empathy, and a non-judgemental approach while maintaining professionalism and ethical integrity. Skilled in safeguarding practices, mentoring, coaching, and empowering others to achieve their potential. A reflective practitioner with a high degree of emotional resilience and the ability to excel under pressure in client- and patient-centred settings. Committed to treating others with dignity and respect while upholding the highest standards of care and support.
Overview
37
37
years of professional experience
1
1
Certification
Work history
Senior Lecturer (Adult) Three Counties School of Nursing and Midwifery Learning & Teaching and Quality Co-Ordinator
University of Worcester
Worcester, Worcestershire
2020.05 - 2026.03
- Nursing and Midwifery Council registered nurse, using range of educational and support strategies to deliver undergraduate and postgraduate health related courses.
- Providing pastoral support to students, empowering them to navigate challenges of achieving study, work, life balances.
- Trained Professional Nurse Advocate, delivering restorative clinical supervision using active listening in safe and confidential spaces to support colleagues and students who are experiencing work and study related stresses. Using active listening and coaching models to empower others to reframe self-identified challenges and difficulties to encourage personal development, encourage health and well-being and improve teaching and quality of patient care. Module lead, delivering postgraduate Professional Advocate Courses to other health professionals.
- Delivering high quality teaching and assessment on various nurses and health care related undergraduate and postgraduate, person-centred courses.
- Disability link tutor, providing guidance and support to students and academics to increase their understanding of how to support support those with neurodiversity and mental health and physical disability in nursing courses.
- Volunteer Resolution Support Officer, acting as an impartial point of contact and source of confidential support for employees who have concerns. Signposting staff to sources of guidance and support, as well as acting as a 'friendly ear' when an individual first identifies that they have a concern and may wish to talk in confidence and safe space through their perspective on a work related matter.
- Supporting new lecturers as a school mentor. Delivering new lecturers development sessions. Trained to undertake probation teaching observations.
- Supporting the school in continued development of excellent student educational experiences and reporting on matters in respect of the quality of learning and teaching activities. Providing support and guidance for preparation of periodic departmental reviews and NMC approval and reapproval events to ensure quality and currency of process, inclusive of NMC approval to deliver Registered Nurse Degree programme. Ensuring implementation of university policy, the University’s Learning and Teaching Strategy and priorities, disseminating information to students and staff, and involving relevant parties in policy development and implementation. Collaborating with colleagues on the monitoring and analysis of student surveys.
- Encouraging and initiating staff professional development, championing student engagement and action planning where appropriate to meet the core learning and teaching School and University objectives. Co-ordinating and participating in course and module modification, quality and auditing processes, offering advice and guidance where required in collaboration with the Quality Administrator to ensure accurate record/ documentation keeping and management. Facilitating the School’s university annual evaluation reporting process, manage module evaluations and student survey implementation.
- Actively participating in the recruitment and management of external examiners. Providing final / overall authorisation for Recognition of Prior Learning (APL) to Nursing courses, inclusive of BSc (Hons), Foundation Degree Nursing Associate programme and Registered Degree Nursing Apprenticeships.
- Supporting colleagues with learning, teaching and quality projects and leading on small scale projects as requested by the Head of Teaching excellence and Deputy Head of School. Working in conjunction with the head of teaching excellence to promote the school’s learning and teaching budget; encouraging application of bids for budget monies and authorisation of bids. Committee member, assisting the organisation of the University’s Learning and Teaching Conference 2023, 2024 and 2025; conference chair 2024, 2025. Chairing the school’s Learning, Teaching and Quality forum, to ensure that Course Leaders, Heads of School, Deputy Head of School and key personal within the school are provided with relevant university and school updates, co-ordinating the sharing of best practice, trouble shooting and co-ordinating solution focused working. Attending and contributing towards a variety of college learning, teaching and quality meetings.
- Providing cover for Deputy Head of School when required and representing the school Academic Standards and Quality Enhancement Committee. Supporting Course Leaders and Heads of Departments with the university Annual Evaluation Reporting system.
- Participating in university recruitment and selection events for Foundation Degree Nursing Associate, Registered Nursing Degree Apprenticeships and BSc (Hons) nursing programmes.
External Examiner Nursing Degree Apprenticeship
University of East Anglia
Norwich , Norfolk
2024.02 - 2024.09
- Assisted in quality assurance processes for nursing degree apprenticeship course
- Provided impartial insights regarding course standards and quality expectations.
- Supported consistent feedback and grading practices aligned with institutional benchmarks.
- Verified accuracy of grade calculations, ensuring fairness in marking system.
- Ensured consistency for module learning outcomes through careful analysis of course materials.
- Contributed to annual reports based on observations and findings from examinations process.
- Offered comprehensive feedback to enhance overall teaching quality.
Senior Lecturer Programme Leader Adult Nursing
University of West of England
Gloucester and Bristol, Gloucestershire and South West
2016.07 - 2020.05
- Facilitated daily operations of undergraduate BSc Hons Adult Nursing programme to ensure compliance with academic standards and regulations.
- Enhanced student experience by supporting recruitment, retention, and achievement while liaising with staff and external bodies.
- Provided pastoral and academic care in capacity of personal tutor, offering initial support for students facing mental health challenges and ensuring safety through welfare checks.
- Ensuring and confirming that nursing students met professional standards expected from Nursing and Midwifery Council's registrants.
- Identify learning needs of students. Defining appropriate learning objectives and ensuring that these were met through content, methods of delivery and learning materials.
- Continually improve and enhance teaching design and delivery by reflecting on own teaching practice.
- Selecting and utilising formative and summative assessment approaches and strategies to monitor and measure students work against learning objectives.
- Served on various university committees, contributing to overall institutional governance.
- Pursued ongoing personal development in field, maintaining cutting-edge subject knowledge.
Lecturer Practitioner & Associate Lecturer
Gloucestershire NHS Foundation Trust and University of Gloucester
Gloucester/Cheltenham, Gloucestershire
2014.03 - 2016.07
- Joint role held 30 hrs p/w with Gloucestershire NHS Foundation Trust and 7.5 hrs p/w as an associate lecturer for the University of Gloucester.
- Working predominately in General Old Age Medicine and Stroke: providing expert knowledge, guidance and support to all non-medical staff.
- Enhancing clinical environments and patient care through a combination of ward-based mentoring, coaching, and staff development strategies.
- Providing day to day support to mentors and students in practice. Working with mentors in student clinical placements to ensure, that they are well prepared and that their environments are conducive to learning.
- Supporting CPD in the workplace through, identification of training requirements, mapping workforce needs against internal and external resources. Developing a culture of lifelong learning, education and development, exploring and supporting opportunities for inter-professional learning.
- Exploring, examining and re-implementing clinical supervision to provide a support mechanism and a reflective educative framework for nurses. Instrumental in the education of revalidation and delivery of mentor updates for registered nurses.
- Supporting and identifying, planning and delivery of educational resources for overseas nurses, EU and non EU. Supporting managers and teams to resolve complex issues or problems associated with clinical areas in relation to CPD, delivery of care, suitability and performance.
- Displaying effective and professional qualities whilst influencing and evaluating practice in accordance with Trust objectives, values, behaviours and professional standards. Supporting corporate professional development projects and recruitment drive strategies.
- Lead for a Trust Values Based Recruitment group. Educational representation for the Trust at a Professional Suitability Panel.
- Writing clinical competencies and participation in competency projects to improve current procedures documents and quality of care.
- Active engagement in a research project, in conjunction with Age UK and Queen Margaret University Edinburgh. Participation in other trust projects to improve patient experience, facilitate delivery of compassionate care, hospital volunteer assisted meal time programme, recruitment and retention of registered and non-registered staff.
- Working one day a week at a local university; designing, developing, delivering and assessing academic pathways and modules. Module lead for under-graduate and post-graduate ‘Care of the Frail Elderly Patient’.
- Engagement in teaching and assessment on Health and Social Care undergraduate modules and programmes.
Ophthalmic Staff Nurse
Gloucestershire NHS Foundation Trust
Gloucester / Cheltenham, Gloucestershire
2012.10 - 2014.03
- Working in a busy ophthalmic outpatients and emergency department.
- Caring for the patient undergoing surgical procedures, pre-assessment and post-operative care.
- Coordinating outpatient nursing activities.
- Delivering education and support to patients, family and carers.
- Preceptor and mentor for junior staff and peers.
- Intravitreal Lucentis nurse injector.
- Contributing to development of training packages.
- Providing regular cover for Advanced Nurse Practitioners; manning a telephone triage line giving ophthalmic advice to patients, local GPs, opticians and emergency departments throughout the county.
- Participation in educational sessions for staff and general public.
- Designing, managing and co-ordinating an ‘open’ Ophthalmic study day.
Ophthalmic Staff Nurse
Worcester Royal Hospitals
Worcester, Worcestershire
2009.10 - 2012.10
- Additional duties to that above, working within day surgery and ophthalmic theatres, delivering pre, peri and post-operative care.
- Management of nurse led clinic contact lens and lash epilation clinic.
Ophthalmic Staff Nurse
Dudley Group of Hospitals
Dudley, West Midlands
2006.02 - 2009.10
- Additional duties to that above, nurse led fundus fluorescein angiography clinic.
- Medical devices coordinator.
- General day to day running as ‘nurse in charge’ of an ophthalmic day case ward.
- Design, implementation and audit of an emergency triage telephone service.
Women’s Surgical Nurse
Dudley Group of Hospitals
Dudley, West Midlands
2004.10 - 2006.02
- Female surgical nurse, predominately gynaecology and breast care. Pre and post operative care.
- Providing care and support to patients and their significant others; pre cancer diagnosis, post diagnosis, symptom control and palliative / end of life.
- Supporting and caring for women with viable and non-viable pregnancies up to 20 weeks.
- Providing care for medical female patients.
Student Nurse
The University of Wolverhampton
Wolverhampton, West Midlands
2001.10 - 2004.10
- Trainee nurse, skills obtained were varied to include:
- Demonstrated empathetic understanding towards patients' families; facilitated effective communication around patient conditions.
- Improved patient comfort by providing personalised care and attention.
- Assisted in surgical procedures for successful operations.
- Applied clinical skills to administer IVs, injections, and catheters accurately and safely.
- Provided emotional support, resulting in improved patient morale.
- Conducted health assessments to identify areas requiring medical intervention.
- Participated actively in staff meetings.
- Collaborated closely with other nurses to foster clinical environments conducive for swift patient recovery times.
- Maintained accurate medical records, enhancing efficiency in treatment plans.
- Liaised effectively with multidisciplinary team, ensuring seamless patient care delivery.
- Administered medication for better control over patients' symptoms.
- Built positive rapport with patients from various backgrounds.
Various
Temp Agencies
Dudley, Kingswinford, Wolverhampton, West Midlands
2000.02 - 2001.10
- Variety of temporary recruitment, administrative, customer care roles and recruitment consultancy.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
Bank Manager / Call Centre Manager
Alliance & Leicester Building Society (Santander)
Birmingham, West Midlands
1996.01 - 2000.02
- Responsible for management, development and training of a customer service team.
- Monitoring and quality auditing to identify potential risks, staff strengths / weaknesses, and then initiating programs to effect improvements.
- Using professional judgement to prioritise departmental workloads, deal with difficult customers, complicated complaints and ad-hoc adverse situations.
- Team development, team encouragement to meet sales targets.
- Staff appraisals and performance monitoring.
- Undertook sickness monitoring and return to work consultations.
- Auditing and development of procedures and policies.
- Allocation and authorisation of annual leave / special leave, overtime, bonuses and travel expenses.
- Authorisation of customer overdrafts and refund of banking charges. Weekend cover and responsibility as senior manager.
Customer Service
Alliance & Leicester Building Society (Santander)
Birmingham, West Midlands
1989.10 - 1996.01
- Enhanced client satisfaction by delivering exceptional customer service.
- Dealing with queries and complaints via telephone and in writing.
- Customer sales, receptionist, administrative and clerical procedures to include store management.
Education
Diploma - Counselling & Psychotherapy
Academy For Emotional Therapeutic Counselling
Cheltenham, Gloucestershire 2024.09 -
Foundation Certificate - Counselling & Psychotherapy
Academy For Emotional Therapeutic Counselling
Cheltenham / Gloucestershire 2024.01 - 2024.08
Level 7 module - Professional Advocate
University of Worcester
Worcestershire 2021.04 - 2021.08
MA - Education
University of West of England
Bristol 2020.02 -
PGCE HE - Teaching and Learning in Higher Education (Nurse/Midwife Teacher)
University of West of England
Bristol 2018.02 -
BSc Hons - Acute Care (Ophthalmic)
University of Wolverhampton
Wolverhampton 2010.07 -
Diploma of HE - Nursing
University of Wolverhampton
Wolverhampton 2004.09 -
Diploma - Administrative Management
Institute of Administrative Management
Stourbridge 1998.03 -
Certificate - Administrative Management
Institute of Administrative Management
Stourbridge 1996.02 -
Skills
- Ability to work with a variety of individuals form different backgrounds, including those who are vulnerable
- Excellent communicator
- Empathetic and caring
- Treat others with dignity and respect
- Non-judgemental
- Professional
- Motivated
- High degree of emotional resilience
- Ethical understanding
- Safeguarding and Prevent trained
- Mentor and coaching skills
- Reflective practitioner
- Ability to empower others
- Client and patient-centred
- Ability to work in highly pressurised and stressful situations
Affiliations
- Spending time with family and friends, volunteering, cooking, gardening, crocheting, reading, personal development, yoga and pilates, pets
Work for National/International Agencies/Bodies
- The Mullany Fund Volunteer, Volunteer, 2022-07, Present, Volunteer – supporting young people aged 14-19 years-old, giving online advice and guidance on how to pursue careers in nursing and other health related jobs.
- The Nelson Trust Volunteer, Volunteer, 2018-06, 2019-09, Outreach Work, supporting/providing pastoral care to street sex workers.
Conferences attended
- June 2025 UW Learning and Teaching Conference - Conference Chair Organising committee member Delegate
- June 2024 UW Learning and Teaching Conference - Conference Chair Organising committee member Delegate
- June 2023 UW Learning and Teaching Conference - Organising committee member Delegate
- June 2022 UW Learning and Teaching Conference - Delegate
- June 2021 UW Learning and Teaching Conference - Delegate
- June 2017 University of West of England Annual Student Dissertation Conference - Delegate
- May 2014 Great Western Hospital Swindon, Nursing Together Conference - Delegate
- May 2014 Southwest Ophthalmic Nursing (SWONS) Society Conference, Bridgend Hospital - Society Chair Speaker / presenter Delegate
- November 2023 Gloucester Hospitals NHS Foundation Trust Nurses Ophthalmic Study Day / Conference - Conference Organiser Speaker / presenter
- April 2009 Ophthalmic Nurse Conference Peloton Partnership - Delegate
- April 2008 Ophthalmic Nurse Conference Peloton Partnership - Delegate
Specialist Teaching Areas
Ophthalmology, long-term conditions, leadership, team-working, frailty & complexities of caring for the older person undergraduate and post-graduate, skills and simulation, anatomy and physiology, teaching and learning in adult nursing, undergraduate and postgraduate evidence-based working / project and dissertation supervision, communication, professional advocacy postgraduate.
Accomplishments
Team Teaching Award 2026
Certification
- NCPS Student Counsellor
- Nursing and Midwifery Council (NMC) Registered Adult Nurse
- NMC Professional Nurse Advocate
- NMC Nurse Teacher
- Advance Higher Education Fellow
Volunteering
- Mullany Fund Volunteer 2022-date
Social mobility charity supporting young people in Wales to access a career in STEM.
- The Nelson Trust Volunteer June 2018 - September 2019
Outreach work, supporting providing pastoral care to street sex workers.
Timeline
Diploma - Counselling & Psychotherapy
Academy For Emotional Therapeutic Counselling
2024.09 -
External Examiner Nursing Degree Apprenticeship
University of East Anglia
2024.02 - 2024.09
Foundation Certificate - Counselling & Psychotherapy
Academy For Emotional Therapeutic Counselling
2024.01 - 2024.08
Level 7 module - Professional Advocate
University of Worcester
2021.04 - 2021.08
Senior Lecturer (Adult) Three Counties School of Nursing and Midwifery Learning & Teaching and Quality Co-Ordinator
University of Worcester
2020.05 - 2026.03
MA - Education
University of West of England
2020.02 -
PGCE HE - Teaching and Learning in Higher Education (Nurse/Midwife Teacher)
University of West of England
2018.02 -
Senior Lecturer Programme Leader Adult Nursing
University of West of England
2016.07 - 2020.05
Lecturer Practitioner & Associate Lecturer
Gloucestershire NHS Foundation Trust and University of Gloucester
2014.03 - 2016.07
Ophthalmic Staff Nurse
Gloucestershire NHS Foundation Trust
2012.10 - 2014.03
BSc Hons - Acute Care (Ophthalmic)
University of Wolverhampton
2010.07 -
Ophthalmic Staff Nurse
Worcester Royal Hospitals
2009.10 - 2012.10
Ophthalmic Staff Nurse
Dudley Group of Hospitals
2006.02 - 2009.10
Women’s Surgical Nurse
Dudley Group of Hospitals
2004.10 - 2006.02
Diploma of HE - Nursing
University of Wolverhampton
2004.09 -
Student Nurse
The University of Wolverhampton
2001.10 - 2004.10
Various
Temp Agencies
2000.02 - 2001.10
Diploma - Administrative Management
Institute of Administrative Management
1998.03 -
Certificate - Administrative Management
Institute of Administrative Management
1996.02 -
Bank Manager / Call Centre Manager
Alliance & Leicester Building Society (Santander)
1996.01 - 2000.02
Customer Service
Alliance & Leicester Building Society (Santander)
1989.10 - 1996.01