Joanne Gallacher
Kirkliston,Edinburgh
Summary
Dedicated, motivated and passionate individual with vast experience of the social health industry, recognised for their motivation, diligence, enthusiasm, and attention to detail. Proficient in various IT systems and effective communication skills. A proactive team member with good interpersonal skills, committed to maintaining positive workplace relationships. Diagnosed with FND has taught resilience, determination and how to navigate and overcome the challenges associated with it.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Business Support Administrator
Care4u 247 Ltd
Edinburgh, UK
11.2021 - 11.2025
- Utilised People Planner system to facilitate real-time decision-making, meeting client needs promptly.
- Collaborated within team to deliver high-quality care services by effectively matching client requirements with qualified care workers.
- Performed individual support plans and risk assessments to outline service scope.
- Administered case management process, coordinating with external care providers to ensure seamless transitions of care.
- Maintained confidential case documentation in compliance with data protection regulations.
- Provided mental health support to service users and directed them to community resources and local charities.
- Cultivated positive client relationships to enhance social support and promote independence.
- Conducted induction sessions for new starters and created a training matrix to track employee performance.
- Monitored budget expenses to prevent overspending and financial discrepancies.
PCR Supervisor/Clinic Manager
Vivo Clinic
Edinburgh
09.2020 - 11.2021
- Managed daily operations of clinic as first point of contact for staff and visitors.
- Supervised staff while managing rota and efficiently addressing enquiries.
- Maintained effective communication with senior management in England.
- Trained new staff on procedures related to sample collection for PCR tests.
- Ensured data accuracy and compliance through systematic inputting.
- Oversaw petty cash handling, inventory control, and procurement processes.
- Enforced adherence to safety regulations among staff and visitors.
Coordinated the setup of the clinic, including furniture ordering and positioning.
Care Practitioner
Time For Your Care
Edinburgh
02.2020 - 08.2020
- Operated as part of an expanding team of carers throughout Edinburgh, managing varied shift patterns.
- Delivered personalised care, supporting clients with tasks like dressing and continence management.
- Facilitated independence in clients while providing assistance when required.
- Prepared meals and administered medication with dignity for all clients and their families.
- Coordinated with health professionals during client assessments or hospital discharges.
Coordinator
SSCN Healthcare
Edinburgh, UK
07.2019 - 02.2020
- Coordinated with team to deliver care services for clients in north Edinburgh.
- Employed CareforIT system for efficient daily allocation of carers.
- Scheduled and attended client reviews, including initial hospital discharge visits.
- Communicated effectively with social workers and occupational therapists for holistic support.
- Completed care runs when necessary, ensuring seamless service provision.
- Organised staff meetings and maintained regular phone communication with team members.
- Assumed role of quality assurance officer, managing client reviews and care plan updates.
- Conducted staff evaluations and recommended further training based on performance assessments.
Worker
Support Works
Edinburgh, UK
11.2015 - 07.2019
- Contributed to 24-hour support service for individuals with learning disabilities living independently.
- Enabled clients to select their breakfast and assisted with personal care routines.
- Executed household chores to uphold cleanliness in clients' homes.
- Accompanied clients to local activity groups and social visits with friends or family.
- Maintained accurate records through daily paperwork completion.
Worker
Gingerbread
Edinburgh, UK
02.2014 - 11.2015
- Conducted daily risk assessments to ensure safety of premises.
- Transported children promptly from school to facility.
- Provided daily snacks to promote healthy eating habits.
- Engaged children in play activities to enhance social skills and enjoyment.
- Documented children's daily activities and developmental progress.
- Supported working parents by delivering reliable childcare services.
Deputy Manager
Gingerbread
Edinburgh, UK
12.2011 - 04.2013
- Secured premises by conducting daily risk assessments.
- Responsible for transporting children from school to facility safely.
- Supplied daily snacks for children, promoting well-being.
- Facilitated playtime activities prior to parent pickups, enhancing engagement.
- Recorded children's activities and personal development for progress tracking.
- Handled parent communications regarding fees and information collection.
- Directed facility operations while supervising staff efficiently.
- Maintained regular communication with manager and head office for updates.
Education
Diploma in Health Care - Disability Nursing Health Care
Napier University
Edinburgh 09.2016 - 10.2019
HNC - Early Education and Child Care
Stevenson College
Edinburgh 2010 - 2011
Certificate of Higher Education - Care and Early Development
Stevenson College
Edinburgh 08.2009 - 07.2010
Skills
- Schedule Management
- Documentation
- Outlook
- Health Care
- Scheduling
- Receptionist
- Microsoft Word
- Microsoft Outlook
- Medical Scheduling
- Proactive communication
- Recruitment support
- Procurement procedures
- Facilitating staff training
Timeline
Business Support Administrator
Care4u 247 Ltd
11.2021 - 11.2025
PCR Supervisor/Clinic Manager
Vivo Clinic
09.2020 - 11.2021
Care Practitioner
Time For Your Care
02.2020 - 08.2020
Coordinator
SSCN Healthcare
07.2019 - 02.2020
Diploma in Health Care - Disability Nursing Health Care
Napier University
09.2016 - 10.2019
Worker
Support Works
11.2015 - 07.2019
Worker
Gingerbread
02.2014 - 11.2015
Deputy Manager
Gingerbread
12.2011 - 04.2013
Certificate of Higher Education - Care and Early Development
Stevenson College
08.2009 - 07.2010
HNC - Early Education and Child Care
Stevenson College
2010 - 2011