Holly Ingram
Horndean,Hampshire
Summary
Highly organised and detail-oriented professional with extensive expertise in office administration and customer relations. Proficient in invoicing and billing, file and data retrieval systems, and office management software. Demonstrates exceptional time management ability, scheduling and calendar management, and event coordination skills. Known for a professional demeanour and self-directed approach, ensuring efficient reception management and client liaison. Committed to enhancing customer service orientation and prioritizing tasks effectively to support organizational goals.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Business support administrator
Hampshire & IOW Fire & Rescue Service
Eastleigh, Hampshire
08.2022 - Current
- Supported various departments with administrative tasks, facilitating smoother operations across business units.
- Managed appointments and schedules, ensuring smooth workflow within the department.
- Ensured timely report submissions with meticulous document control practices.
- Handled sensitive information discreetly, protecting company confidentiality at all times.
- Executed procurement orders promptly, minimising delays in service delivery or production processes.
- Liaised between different teams for improved communication and coordination of projects.
- Handled customer complaints professionally maintaining high levels of customer satisfaction.
- Managed office inventory meticulously, preventing shortages of essential supplies.
- Organized meetings, took meeting minutes and completed follow-up actions.
- Booked meeting rooms and prepared spaces with appropriate resources, equipment and catering supplies.
- Scanned, photocopied and faxed documents according to staff support requests.
- Greeted and signed in visitors, providing helpful, friendly service.
- Acted as point of contact for internal and external stakeholders, managing shared team inboxes and forwarding correspondence promptly.
- Managed staff diaries and booked meetings to balance workload and time constraints.
- Advised facilities teams of maintenance and repair requirements and supported with sourcing and booking contractors.
Office Manager
Lavant Equestrian
Chichester, West Sussex
04.2019 - 07.2022
- Kept front desk supplies sufficient through regular stock counts, ordering low-stocks when necessary.
- Answered phones politely and professionally, dealing with matters including bookings and general queries.
- Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention.
- Managed staff training and onboarding, coaching in customer service techniques, best practices and complaint management.
- Handled establishment mail by signing for parcels, organising mail and distributing to correct locations.
- Managed administration duties, including updating records, filing bookings and other tasks as required.
- Maintained an extensive knowledge of establishment services, availability and layout to efficiently provide information to customers.
- Actively participated in recruitment process, contributing to key recruitment decisions to ensure Lavant Equestrian delivered consistently exceptional results.
- Kept front desk organised, clean and presentable to maintain an excellent first impression for guests.
Committee Secretary
Clanfield Community Preschool
Clanfield, Hampshire
01.2019 - 11.2021
- Oversaw office inventory by restocking supplies and submitting Purchase Orders (POs).
- Documented and shared weekly meeting minutes.
- Processed and distributed incoming correspondence to relevant staff, enabling swift query resolution.
- Independently managed the photocopying and printing of various documents on behalf of colleagues.
- Used a wide variety of word processing software to carry out tasks, including Google Docs and Microsoft Word.
- Developed comprehensive agenda with key discussion points.
Equestrian Groom
Lavant Equestrian
Chichester, West Sussex
12.2011 - 04.2018
- Watered and fed horses on a daily basis.
- Applied medicine, completed medical assessments and cared for the horses when required.
- Prepared and delivered nutritious meals for horses, creating based on manager's request.
- Got horses ready for lessons including grooming and tacking up.
- General yard duties including sweeping, filling haynets, grooming, tacking up.
- Assisting clients.
- Gained BHS Stage 1 & 2 qualifications.
- Handled difficult animals with professionalism, maintained peaceful stable environment.
- Provided optimal care for horses, leading to enhanced wellbeing.
- Administered medications under vet's direction-improved animal health outcomes.
- Conducted regular equipment checks for safety assurance.
- Mucked out stables and yards in line with schedule.
- Tacked up and untacked horses before and after outings.
- Prepared horses for lessons, trail rides and competitions.
Education
Certificate of Higher Education - Customer Service
South Downs College
09.2009 - 07.2011
GCSEs - English B,B, Geography A, Math's C, IT B, Citizenship B
The Hayling College
Hayling Island, Hampshire 09.2005 - 07.2009
Skills
- Customer service orientation
- Detail oriented
- Scheduling and calendar management
- Office management software
- Professional demeanour
- Self-directed
- Customer relations
- Time management ability
- Ability to prioritize
- Event coordination
- Data entry
- Inventory control
- Reception management
- General inbox management
- Spreadsheet management
- Minute taking
Accomplishments
CMI Accredited Manager
Delivering Excellence
Holding Difficult Conversations
Time Management
Developing Positive Habits
Safeguarding
ABOUT ME
- In my spare time I enjoy spending quality time with my 3 children.
- I also enjoy long dog walks with my Rottweiler Bella.
- We spend a lot of our time as a family outside and I enjoy yoga and swimming in my free time.
Timeline
Business support administrator
Hampshire & IOW Fire & Rescue Service
08.2022 - Current
Office Manager
Lavant Equestrian
04.2019 - 07.2022
Committee Secretary
Clanfield Community Preschool
01.2019 - 11.2021
Equestrian Groom
Lavant Equestrian
12.2011 - 04.2018
Certificate of Higher Education - Customer Service
South Downs College
09.2009 - 07.2011
GCSEs - English B,B, Geography A, Math's C, IT B, Citizenship B
The Hayling College
09.2005 - 07.2009
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