Joanne Caller
Chelmsford,England
Summary
Seasoned professional in retail management with focus on driving sales and improving store operations. Specialise in transforming underperforming outlets into high revenue generators by refining processes and motivating teams. Possess unique skills in strategic planning and team leadership to enhance customer experience and maximise profitability.
Overview
16
16
years of professional experience
Work history
Store manager
Three
Covent Garden , London
2014.03 - Current
- Streamlined operations to maximise efficiency and minimise waste.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Coached underperforming employees improving their job performance significantly.
- Oversaw business staffing and training, building successful, customer-focused team.
Assistant store manager
Blockbuster Video
Chelmsford , Essex
2009.10 - 2013.12
- Assisted in recruitment process to build a high-performing retail team.
- Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
- Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Improved store appearance for enhanced shopper experience through regular cleaning and organising of displays.
- Implemented promotional activities, increased product visibility and awareness amongst customers.
Education
Bachelor of Arts - Business Management
Anglia Ruskin
Chelmsford 07.2012
Higher National Diploma - Business management
Chelmsford College
Chelmsford06.2009
A-Levels - Law, economics, physics, geography
Boswell sixth form
Chelmsford 06.2007
Skills
- Scheduling employees
- Promotions coordination
- Store layout planning
- Digital marketing
- Employee motivation techniques
- Business Analytics
- Staff retention techniques
Timeline
Store manager
Three
2014.03 - Current
Assistant store manager
Blockbuster Video
2009.10 - 2013.12
Bachelor of Arts - Business Management
Anglia Ruskin
Higher National Diploma - Business management
Chelmsford College
A-Levels - Law, economics, physics, geography
Boswell sixth form