Joanne Balavage

• Conducted regular performance reviews to identify areas of improvement provisional and for 35 individual practitioners, delegating tasks to best utilise individuals' skillsets.
• Streamlined workflow improving efficiency of processes.
• Implemented new initiatives which improve overall efficiency of provisional operations. Devising actionable plans and provide effective support strategies towards achieving objectives within set deadlines.
• Encouraged open communication and resolving conflicts effectively, fostering harmonious work culture.
• Ensured adherence to company policy and procedures, maintaining professionalism.
• Improved service user satisfaction embedding collegiate working.
• Increased team cohesion by implementing professional dialogue.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Led project coordination, utilised analytical processes to assess implemented strategies for improvements including qualitative and quantitative data.
• Handled employee grievances professionally, minimising potential workplace disputes.
• Prioritised tasks according to urgency and importance, optimising workload allocation.
• Fostered a high-performing environment to drive productivity and quality.
• Provided leadership and direction for practitioners, supervising remits to drive productivity and efficiency.
• Reported on team performance to higher leadership, proactively offering action for areas of improvement.
• Trained practitioners to resolve complaints appropriately maintaining service user satisfaction.
• Represented organisations at seminars, conferences and business events.
• Drafted procedural statements and guidelines for company-wide use.
• Organised financial and operational data to help with yearly budgeting and planning.
• Developed organisational policies for administrative oversight and internal controls.
• Designed and implemented training to further develop practitioners' knowledge based on provisional objectives.
• Monitored health and safety measures for guaranteed compliance.

• Support 20 practitioners ‘working in unison', with 'a

differentiated curriculum' to provide individualised support strategies.

• Ensuring practitioners have requisite training/support to meet specific needs of children with additional support requirements.
• Completion of needs assessment processes to adequately support children/families.
• Worked with community organisations to create access to resources and assistance to meet varying needs.
• Guided clients through application processes for governmental assistance.
• Qualified baby massage and yoga instructor with enhanced additional support needs adaptable skillset.
• Qualified counsellor promoting service users' well-being through effective case management, counselling and advocacy. Providing mental health support to service users, as well as signposting community resources and local charities. Offered trauma-informed resources and care options for clients undergoing crises.
• Fostered emotional growth by providing consistent care and support.
• Worked closely within a multi-agency team of professionals to devise individual care plans, ensure comprehensive support strategies, engage in professional dialogue to promote progression and devise intervention in alignment with regulatory standards.
• Liaised with multi-disciplinary professionals and caregivers to foster access to medical care.
• Maintained accurate, up-to-date and confidential files in line with reporting standards.
• Evaluated and addressed individual client needs and concerns through targeted assessments.
• Safeguarded client information with strict adherence to privacy and data security policies.
• Established and maintained professional relationships to offer objective guidance and support.
• Advocated on behalf of service users to protect their best interests.
• Adhered to safeguarding principles to protect service users from risk.
• Exercised professional judgement to implement interventions and make tough decisions.
• Managed assigned caseload documentation in alignment with regulatory requirements and standards.

• Duties as previously stated.

• Follow health and safety guidelines and risk assessment procedures meticulously, ensuring safe spaces for children and service users.
• Implement Safeguarding Procedures for protective services for children in accordance with council and legal legislation and guidance.
• Ensure cleanliness of environments, maintaining high hygienic standards in accordance with council and legal guidelines.
• Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.
• Planning of learning opportunities to enhance developmental skillsets, supporting progression pathways for children utilising a multitude of curriculum frameworks adapted to individual needs. Including differentiated curriculum frameworks supporting children with additional needs.
• Observation, tracking, assessment and recording of learning to identify progression and additional support needs required.
• Promotion of integration's practice to ensure equality and equity for all children and service users.
• Implementation of council and legal policies and procedures according to legislation and documentation guidance.
• Establish practitioner-child relations through enhanced interpersonal skills.
• Establish rapport with families and carers to ensure holistic approaches are implemented and comprehensive and professional dialogue can be implemented.
• Working collegiately with practitioners, management, parents and multi-agency partners to ensure holistic observation and plan devisal for individual children.
• Provided emotional support to distressed children, utilising attachment informed practices to provide overall well-being support individualising strategies to best meet needs.

• Collaborated effectively with team members to complete projects on time.
• Showcased flexibility in tasks performed, increased versatility in role.
• Managed time wisely during shifts, maximised productivity levels.
• Worked diligently on assigned tasks to meet deadlines consistently.
• Completed all assigned tasks to improve overall productivity.
• Recorded and documented work activities and deliveries promptly.