Joanne Bailey
Bristol
Summary
A highly organised and adaptable professional with expertise in management tasks and a strong proficiency in Microsoft Office, including Word and PowerPoint. Demonstrates exceptional skills in point of sale operation, price tagging, cash handling, stock control, and store layout designing. Committed to driving store sales while maintaining high retail standards and delivering excellent customer service. Possesses the ability to build and maintain strong client relationships, work independently or as part of a team, and effectively utilise POS systems. Well-spoken and well-presented with a focus on achieving personal targets and contributing to team success.
Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Sales assisant
Rspca
london, Greater london
2024.11 - 2025.11
- Demonstrated products effectively leading to increased sales conversions.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Promoted charity's mission with enthusiasm and dedication.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Managed till operations smoothly, reducing waiting time for customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Improved customer service by efficiently handling queries and complaints.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Maintained cleanliness and hygiene standards throughout the shop floor.
- Processed, labelled and displayed donations quickly to maximise sales opportunities.
- Received and safely stored donations in appropriate locations.
Sales assistant
British Heart Foundation
london
2023.10 - 2024.10
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Trained new staff members, fostering a supportive working environment.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Collaborated effectively with team members to meet sales targets.
- Assisted in sorting and pricing donations for streamlined operations.
- Organised stock room for ease of access and improved efficiency.
- Dealt with customer queries and complaints effectively, maintaining high levels of satisfaction.
- Encouraged gift aid sign-ups amongst donors to increase charity income.
- Steamed and presented garments in line with fashion trends.
Skills
- Well organised and flexible with management tasks
- Able to use Microsoft Office packages including Word and PowerPoint
- Point of sale operation
- Price tagging
- Cash handling
- Stock control
- Store layout designing
- Customer Service
- POS Systems
- To drive store sales and achieve my personal target
- The ability to build and maintain strong relationships with clients
- The ability to maintain high retail standard
- Well-spoken and well presented
- Ability to work on your own initiative, as well as part of a team
Certification
- Twin group Award for level 2 warehousing pass
- Groundwork London Award for Customer Service skills Level 1 Course Pass
- Mainly summers Level 2 Functional skills Maths pass Level 2 Functional skills ICT pass 31st May 2016 - July 31st, 2017
- Food Safety and Hygiene Level 2 (pass)
- GCSE’s Biology: B English: C Sociology: B Physics: C Chemistry: C
References
References available upon request.
Timeline
Sales assisant
Rspca
2024.11 - 2025.11
Sales assistant
British Heart Foundation
2023.10 - 2024.10