Summary
Overview
Work history
Education
Skills
Timeline
Generic

Areesa Shezad

Birmingham,England

Summary

Highly motivated and adaptable individual with strong attention to detail and excellent organisational skills. Experienced in data handling, reporting, and using Microsoft Office, with a proven ability to quickly learn new software. Reliable and self-motivated, with strong communication and teamwork skills, able to manage multiple tasks efficiently in fast-paced environments.

Overview

5
5
years of professional experience

Work history

Sales assistant

Events Photo Team/ Merlin Entertainments
Birmingham, West Midlands
12.2024 - Current
  • Attention to detail - managing photos and ensuring accuracy for customers/events.
  • Data handling – tracking orders, recording details, and reporting information.
  • Organisation & time management – handling multiple customers.
  • Customer service – interacting with visitors professionally, resolving queries quickly.
  • Teamwork – coordinating with colleagues to ensure smooth event operation.
  • Flexibility – adapting to changing schedules, high visitor volume, or last-minute requests.

Sales assistant

Dudley Zoo
Dudley , West Midlands
03.2023 - Current
  • Worked as part of a team to support daily operations and ensure smooth visitor experiences
  • Developed strong attention to detail and reliability in completing tasks accurately
  • Adapted to changing priorities and peak periods, demonstrating flexibility and resilience
  • Communicated effectively with colleagues and visitors to provide excellent service

Dessert maker / customer service

Blackjacks desserts
Dudley , West Midlands
12.2021 - 01.2023
  • Cash handling & accuracy – managing payments, giving correct change, processing transactions.
  • Data/record keeping – tracking orders, stock, or sales information.
  • Organisation & time management – preparing orders efficiently during busy periods.
  • Customer service – interacting with customers professionally, resolving issues.
  • Teamwork – working closely with colleagues to ensure smooth service.
  • Attention to detail – ensuring orders are correct and presented well.
  • Flexibility – adapting to busy periods, changing tasks, and assisting where needed.
  • Created a variety of desserts using fresh ingredients and unique recipes.
  • Trained new staff on dessert preparation techniques and customer service practices.

Receptionist

Elite Heating and Gas
Birmingham
12.2020 - 09.2021
  • Managed front desk operations and ensured smooth communication between departments.
  • Administrative support – handling calls, emails, scheduling appointments, and maintaining records.
  • Data entry & record keeping – logging client details, job requests, and invoices accurately.
  • Organisation & time management – prioritising tasks and managing busy periods efficiently.
  • Customer service & communication – dealing with clients professionally, resolving queries.
  • Attention to detail – ensuring accurate information is recorded and passed on to relevant departments.
  • Teamwork – coordinating with colleagues and engineers to support operations.
  • Multitasking & flexibility – balancing phone calls, visitors, and administrative tasks simultaneously.

Education

GCSEs -

Lordswood Girls School
Birmingham
09/2016 - 06/2021

A-Levels - Maths,psychology, computer science

University of Birmingham sixth form
Birmingham
09/2021 - 06/2023

Bachelor of Science - Cyber security

Aston University
Birmingham
09/2023 -

Skills

Technical / IT Skills:

  • Proficient in Microsoft Office (Excel, Word, Outlook)
  • Comfortable learning and adapting to new software, including Sage
  • Data entry and data management experience
  • Basic report generation and analysis

Transferable / Soft Skills:

  • Strong attention to detail and accuracy (developed through work and cybersecurity studies)
  • Organised and able to manage multiple tasks effectively
  • Self-motivated and reliable
  • Flexible and adaptable, able to work during busy periods and Bank Holidays
  • Excellent communication skills, both written and verbal
  • Teamwork and collaboration in fast-paced environments
  • Customer service experience, maintaining professionalism and problem-solving skills

Timeline

Sales assistant

Events Photo Team/ Merlin Entertainments
12.2024 - Current

Sales assistant

Dudley Zoo
03.2023 - Current

Dessert maker / customer service

Blackjacks desserts
12.2021 - 01.2023

Receptionist

Elite Heating and Gas
12.2020 - 09.2021

GCSEs -

Lordswood Girls School
09/2016 - 06/2021

A-Levels - Maths,psychology, computer science

University of Birmingham sixth form
09/2021 - 06/2023

Bachelor of Science - Cyber security

Aston University
09/2023 -

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Areesa Shezad