Rawan Abdalla

I am a sales assistant at fanatics , a leading sports merchandise retailer . providing excellent customer service skills to ensure all customers are having a positive experience .

Operated cash registers with accuracy and processed cash and card transactions.

Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.

• Utilised superb visual merchandising abilities to create shop floor and window presentations, driving sales and store foot traffic.
• Ensured correct, consistent product pricing and labelling to avoid customer objections or confusion.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Resolved customer complaints and process issues with proactive problem-solving skills.

• Answered phone calls and inquiries, providing information and assistance to callers.
• Greeted and directed visitors, creating positive and welcoming first impression.
• Collaborated with kitchen and serving staff for smooth service operations.
• Promoted process improvement by communicating guest feedback to management.
• Maintained clean and orderly reception area to uphold brand standards.