Joanna Conlon

Responsibilities

• Managing a case load of predominantly non-delegated Small Claims Track, Fast Track and Intermediate Track motor claims, with a focus on credit hire.

• Working closely with clients to assess their concerns and goals, to set appropriate strategy.

• Monitoring case progression and liaising with clients regularly, to ensure that their expectations are managed and achieved.

• Completing and maintaining accurate management information to provide clients with uninterrupted access to an overview of their matters.

• Drafting clear and well reasoned advice and updates, third party correspondence and court documents.

• Engaging in tactical and effective negotiations to achieve and maintain an advantageous position throughout and secure optimal outcome.

• Effective time and diary management, to meet deadlines and financial targets .

Achievements

• Regaining client confidence and assisting with resolving client, broker and insurer client complaints that have arisen on matters by assessing and managing expectations and securing a strong outcome.

• 1216507

Commercial client, insurer client and broker complaint to the Legal Ombudsman resolved.

Discontinuance secured with a recovery of costs.

• 1251945

Insurer client and broker dissatisfaction resolved.

Broker requested to refer a further matter to Kennedys.

Trial success with recovery of costs.

• Assisting with supervision, training and the drafting of documents to compile a precedent bank of documents for the team.

Supervising two members of the team from September 2025 to March 2026 when assistance was required pending recruitment.

Identifying technical training needs within the team, and producing and delivering internal training during the September 2025 Credit Hire Away Day.

Assisting with organising Elite training for the wider volume team.

Responsibilities

• Manging a caseload of motor, employer's liability, occupier's liability, and recovery files comprising pre-litigation OIC/MOJ and non portal matters, Small Claims Track, Fast Track and Intermediate Track.

• Building and maintaining strong client relations in the day to day conduct of matters, identifying and liaising with the client over pain points/targeted strategy and producing and delivering client training and general technical updates.

Achievements

• The design, implementation and monitoring of Management Information for the client.

• Utilising relationships with chambers and counsel to arrange team training sessions.

• Sourcing suppliers and negotiating and agreeing contracts.

Responsibilities

• Managing a caseload of Claimant motor Fast Track and Multi Track litigated claims.

Responsibilities

• Managing a case load of Claimant motor, employers liability, occupiers liability and public liability Fast Track and Multi Trak claims.

Achievements

• Promoted to join the firm's new litigation centre in Stoke.

Responsibilities

• Manging a case load of motor Fast Track and Multi Track claims with a focus on credit hire.

Achievements

• Completing training and a short secondment with Hastings Direct to assist with fraud focus training.

Responsibilities

• Managing a caseload of Defendant Fast Track and Multi Track motor claims with a focus on credit hire.

Achievements

• Completing a secondment at AXA.